Job Description

AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life \xe2\x80\x93 such as energy, infrastructure, chemicals and minerals \xe2\x80\x93 safely, efficiently and more sustainably.

We\xe2\x80\x99re the first software business in the world to have our sustainability targets validated by the SBTi, and we\xe2\x80\x99ve been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We\xe2\x80\x99ve also recently been named as one of the world\xe2\x80\x99s most innovative companies.

If you\xe2\x80\x99re a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you! Find out more at https://www.aveva.com/en/about/careers/

Job Summary:

The CoE Support Case Coordinator position is part of the Center of Excellence (CoE).

The overall job of the CoE Sup. Case Coordinator is to ensure that on a day-to-day basis, AVEVA Global customers are receiving quality, world-class technical support. This position is charged with customer care activities related to large multinational customers.

The CoE Support Case Coordinator role is focused primarily on the post-sales phase, works with the CoE Support team ensuring customer issues are being addressed to meet requirements outlined in the dedicated Customer Support contract.

Principle Duties & Responsibilities:

Work with cross functional teams (internal and external) to ensure timely resolution of the customer\xe2\x80\x99s issues

This will involve assigning tickets to correct assignee group or CoE Sup. Eng. team member, using our CRM system and updating cases within customer\xe2\x80\x99s CRM system.

Responsible for reviewing and updating Cases to ensure to meet KPI\xe2\x80\x99s outlined in customer support contract

Qualifications:

Essential

Excellent written and oral English communication skills are necessary; proficiency in other languages in addition to English is a plus.

Expert listening skills and be able to probe with leading questions to gather relevant information

Strong social and organizational skills, and ability to develop network for cross-functional working.

Experience with Microsoft Office 2010 or higher

Desirable

Degree in technical field such as Computer Science.

Special Note

Position does not require any travel

We seek out and reward people for being straightforward, open, passionate, effective and challenging the status quo.

AVEVA requires all successful applicants to undergo and pass a comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third party personal data may involve additional background check criteria.

AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.

Come and join AVEVA to create the transformative technology that enables our customers to engineer a better world.

AVEVA