Job Description

Job description

Business: HDPM

Role Title: GLOBAL SUPPORT EXECUTIVE

Global Career Band: 8

Open Positions:1

Location (Country/city)- India-Malaysia

Recruiter Name :Rebecca

Why Join us:

General Processing

To continuously provide high quality processing service to achieve maximum customer satisfaction within the specified SLA's. Responsible for relationship building and resolving customer inquiries in a professional manner (where applicable). Other responsibilities dependent on process assigned to.

The Opportunity:

What you'll do:

General Processing

• Acquire and update knowledge on procedures related to relevant processes
• Process work as requested by line management/customer
• Ensure that work is completed in accordance with established procedures and standards
• Produce MI as required
• Identify and escalate potential showstoppers
• Works well independently, completes assigned tasks in the established timeframe, completes regular assignments without reminders or additional requests.
• Works productively and professionally. Demonstrates ways to improve customer service, increase productivity and increase sales.
• Assists line manager/supervisor with managing day-to-day operations and trains peers as needed.
• Participates in team meetings, activities, promotes team spirit and cohesiveness.
• Demonstrates adherence to Core standards and behavior
• Contribute to the creation of a supportive work environment driven by people centric values
• Build professional relationships with colleagues in other areas
• Exhibit ownership of the business

OTHER INFORMATION

Reconciliations

The main function of the Reconciliations teams is to ensure that data held on the Group's systems agree with various third parties and between internal systems at a transaction and/or position level. This is done across various Platforms/systems. The team will then allocate and escalate them to the business areas responsible for resolving the discrepancies. The main tasks undertaken are:-

• Identification and allocation of breaks for multiple business lines
• Having identified a break, the teams will inform the appropriate area of the need for action. As such, they interface with a number of other departments and business areas.
• Timely escalation of breaks and also ensure follow ups.
• Preparation and issue of Management Information (MI) detailing breaks.
• Continuously drive change within the process.

Internal Controls

• Maintains HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.
• The need to implement the Group Compliance Policy, as applicable to their role.
• The requirement for each employee to be aware of the Operational Risk scenario associated with their role and to ensure that all actions during their employment with HSBC take account of the likelihood of operational risk occurring.

Requirements

What you will need to succeed in the role:

Knowledge

• A post-graduate diploma or degree in any discipline. Higher qualification not a bar provided aspirations are commensurate with the position

Experience

• Work experience not essential. Experience not a bar provided aspirations commensurate with the position

Skills

• Ability to speak and understand English fluently.
• Ability to write business letters and reports
• Good conversational/telephone skills (process specific)
• Ability to learn quickly and transfer knowledge appropriately
• Ability to understand and interpret numeric data
• Minimum, basic computer knowledge
• Flexibility to work shifts
• Ability to build rapport with and relate to a wide range of people
• Ability to maintain focus while working with voluminous data
• Ability to multi task
• Committed to equal employment opportunities

What additional skills will be good to have?

Link to Candidate User Guide:

(Or)

Go to the below link and type "IND GSC: IJP Applicant User Guide" in search bar.

You'll achieve more at HSBC

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role."

***Issued By HSBC Electronic Data Processing (MAlaysia) shd bhn***