Job Description

Job description

Business: Global Markets Operations

Role Title Global Support Executive

Current Global Career Band: 8

Open positions:1

Location: Kuala Lumpur

Recruiter:Rebecca

Why join us:

Role Purpose (overall high level summary of the role)

The Collateral Services team are responsible for the processing of all collateral related counterparty risk exposure management & the collation & distribution of client portfolio valuations. One of the functions of the Collateral Management department is the management of collateral exposure. Daily, the department calls margin or gives out margin to counterparties in the general course of the business. Products covered include all OTC derivative transactions & securities. These include locally booked interest rate, equity, credit & FX derivatives

Collateral & Valuations is split between roles: - Client Facing & Data Quality. Portfolio Matching is a key initiative to ensuring our Data Quality controls are maintained by proactively completing regular ratification of all the open trades between HSBC & our clients. Its benefit includes reduction in collateral disputes & valuations queries, efficient notice of trade booking issues, reaffirmation of aged open trades, enhanced monitoring of MTM calculation & modelling. As for the Interest processing, the responsibility is to have direct interaction with clients in regard to the issuance, receipt and settlement of all Interest related activity for OTC derivatives, Repo and FX Prime Brokerage

What you will do:

The key functions of this role is :-

• Need to be a quick learner and interested in a career in banking industry
• Ability to work in a team and also develop good relations with all internal and external stake holders
• Good business communication both written and oral
• Should be able to maintain highest level of client service at all times
• Good Microsoft skills (Intermediate skills required for Excel)
• Basic knowledge of derivative products and financial markets
• To ensure adherence to procedures and policies at all times
• To ensure timely escalation of issues to senior management
• To provide process improvement ideas and also assist in implementation of the same
• To assist in projects and testing of new workflows and tools
• Produce appropriate root cause analysis & follow through to eradicate the causes
• Understand and ensure compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business in which you are involved
• To ensure full understanding of the products supported by the Clearing and Collateral business
• To take ownership for career development and to show active participation in skill, product and management development

Principal Accountabilities: Key activities and decision making areas Typical Targets and Measures

Impact on the Business/Function [COMPLETE 3-4 AREAS]

• Provide daily operations support to ensure all controls are carried out accordingly as required. This will allow additional layer of control to prevent Operational Loss, Reputational Risk, etc.
• Primary contact for the business and clients for escalation issues
• To ensure all dispute processes are aligned globally to mitigate risk and gain on efficiency.

Typical Targets and Measures

• End of Day Checklists
• Daily / Monthly Management Information (MI)
• Performance Level Agreement
• Feedback from internal/external customers
• Process Improvement ideas

Customers / Stakeholders [COMPLETE 3-4 AREAS]

• Provides quality customer service and ensures achievement of Performance Level Agreement (PLA)
• Provide highest standards of customer service to all, both top and lower Management, consistent with Group and Company policies and standards. Being part of the team, working in a supportive team environment driven by people centric values.
• Phone interactions with customers, focusing on resolving their requests promptly with efficiency, accurateness, professionally and courteous manner to promote customer loyalty.

Typical Targets and Measures

• Feedback from internal/external customers
• Evidence from PLA review and department Quality Trackers

Leadership & Teamwork [COMPLETE 3-4 AREAS]

• Process specialist - To work as a team and ensure timely escalation of issues and concerns to the management
• Productivity and quality of work are maintained, monitored and achieved. Work is organised and completed within agreed timescales, in accordance with procedures.
• Highlight any training gaps or process gaps
• Knowledge sharing

Typical Targets and Measures

• Feedback from own team members and other related teams.
• Signoff 1 to 1's using scorecards.
• Performance Development Plans Review.
• Evidence during team briefings / team meetings held.

Operational Effectiveness & Control [COMPLETE 3-4 AREAS]

• Assist other regions during BCP situation.
• Be aware of issues within teams. All issues / problems are fully analyzed and resolved or escalated in appropriate and timely manner. Appropriate action is taken to prevent recurrence.

Typical Targets and Measures

• Evidence of updated BCP/BIA documents.
• Observation from line management.

Major Challenges (The challenges inherent in the role that require a continual test of the role holder's abilities)

• Queue Management

Providing ongoing support to multiple business areas

Role Context (The environment and operating conditions of the role including the extent of guidance and authority)

• The role holder will support the Collateral Services business and the future growth of the business
• The jobholder will also be required to build relationship with Business Partners across all business areas.
• Jobholder will be required to work closely with AMT / MO in the team to ensure all BAU functions are carried out in accordance to the agreed PLA with business.
• Jobholder is also required to share knowledge with all staff constantly.
• Good understanding of financial products, including equity/fixed income OTC derivative, FX products and basic knowledge of ISDA/CSA is a bonus

Management of Risk (Operational Risk / FIM requirements)

The jobholder will also continually reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology.

This will be achieved by ensuring all actions take account of the likelihood of operational risk occurring.

Also by addressing any areas of concern in conjunction with line management and/or the appropriate department.

Observe and maintain internal control standards associated with HSBC policy/FIM requirements, across legal, compliance, credit, operations and other key stake-holder groups

Observation of Internal Controls (Compliance Policy / FIM requirements)The jobholder will also adhere to and be able to demonstrate adherence to internal controls. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators.

The jobholder will implement the Group compliance policy by containing compliance risk in liaison with Global Head of Compliance, Global Compliance Officer, Area Compliance Officer or Local Compliance Officer. The term 'compliance' embraces all relevant financial services laws, rules and codes with which the business has to comply.

This will be achieved by adhering to all relevant processes/procedures and by liaising with Compliance department about new business initiatives at the earliest opportunity. Also and when applicable, by ensuring adequate resources are in place and training is provided, fostering a compliance culture and optimising relations with regulators.

Requirements

What you will need to succeed in the role:

Knowledge & Experience / Qualifications (For the role - not the role holder. Minimum requirements of the role.)

• A degree holder, preferably in business or finance discipline
• Strong analytical, mathematics and problem solving skills
• Able to work independently and meet tight deadlines
• Good written and spoken English
• Proficient in PC applications, including Microsoft Word and Excel
• In depth understanding on the Collateral Management process
• Excellent Client Service

Link to Candidate User Guide:

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Go to the below link and type "IND GSC: IJP Applicant User Guide" in search bar.

You'll achieve more at HSBC

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role."

***Issued By HSBC Electronic Data Processing (Malaysia) shd bhn***