Job Description

Job description \'The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we\'re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.\' Some careers shine brighter than others. If you\'re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Global Support Executive. Responsibilities: Acquire and update knowledge on procedures related to relevant processes Process work as requested by line management/customer Ensure that work is completed in accordance with established procedures and standards Produce Management Information (MI) as required Identify and escalate potential showstoppers Works well independently, completes assigned tasks in the established timeframe, completes regular assignments without reminders or additional requests. Works productively and professionally. Demonstrates ways to improve customer service, increase productivity and increase sales. Assists line manager/supervisor with managing day-to-day operations and trains peers as needed. Participates in team meetings, activities, promotes team spirit and cohesiveness. Demonstrates adherence to Core standards and behaviour Contribute to the creation of a supportive work environment driven by people centric values Build professional relationships with colleagues in other areas Exhibit ownership of the business Reconciliations The main function of the Reconciliations teams is to ensure that data held on the Group\'s systems agree with various third parties and between internal systems at a transaction and/or position level. This is done across various Platforms/systems. The team will then allocate and escalate them to the business areas responsible for resolving the discrepancies. The main tasks undertaken are:- Identification and allocation of breaks for multiple business lines Having identified a break, the teams will inform the appropriate area of the need for action. As such, they interface with a number of other departments and business areas. Timely escalation of breaks and also ensure follow ups. Preparation and issue of Management Information (MI) detailing breaks. Continuously drive change within the process. Internal Controls Maintains HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators. The need to implement the Group Compliance Policy, as applicable to their role. The requirement for each employee to be aware of the Operational Risk scenario associated with their role and to ensure that all actions during their employment with HSBC take account of the likelihood of operational risk occurring. Requirements What you will need to succeed in the role: A post-graduate diploma or degree in any discipline. Higher qualification not a bar provided aspirations are commensurate with the position. Work experience not essential. Experience not a bar provided aspirations commensurate with the position Ability to speak and understand English fluently. Ability to write business letters and reports Good conversational/telephone skills (process specific) Ability to learn quickly and transfer knowledge appropriately Ability to understand and interpret numeric data Minimum, basic computer knowledge Flexibility to work shifts Ability to build rapport with and relate to a wide range of people Ability to maintain focus while working with voluminous data Ability to multi task Committed to equal employment opportunities Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised. The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role please contact the recruiter for this role. You\'ll achieve more when you join HSBC. HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.\' Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. ...Issued by HSBC Electronic Data Processing (Malaysia) Sdn Bhd...

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