Job Description

Job description

"The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we\xe2\x80\x99re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have."

Why join us?

Some careers grow faster than others.

If you\xe2\x80\x99re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC. Global Finance is integral to HSBC\xe2\x80\x99s purpose and strategy, playing a valued role in managing costs and deploying capital in the most effective way. Our global team of finance professionals partner with the business to provide trusted insights and forward looking analysis; accuracy; efficiency and control to frame and influence business decisions. We are currently seeking a high calibre professional to join our team as a Global Support Executive (GSE).

What you\xe2\x80\x99ll do:

The Opportunity

All Securities Services Staffs are required:

• To maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.
• To implement the Group Compliance Policy as applicable to your role in conjunction with the relevant Compliance Department. The term \xe2\x80\x98compliance\xe2\x80\x99 embraces all relevant laws, rules and codes with which the business has to comply within Malaysia and in relation to the countries migrating work with the assigned Global Service Centres (GSC).
• To continually re-assess the operational risks inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures, management restructures, and the impact of new technology in conjunction with the donor Group companies.
• Problem situations are proactively identified, resolved and escalated to give maximum customer satisfaction. Appropriate measures are taken to improve quality and prevent recurrence.
• Customer issues are handled sensitively and receive full consideration. Situations are resolved effectively retaining goodwill of customer and customers are kept fully informed of progress.
• Assist team members whenever required on daily work.
• Participates in team meetings, activities, promotes team spirit.
• Contributes to the creation of a supportive work environment driven by people centric values.
• Build professional relationships with colleagues in other areas.
• Maintain operational efficiency by overseeing and close monitoring of the operational processes and workflow, market specific requirements/procedures and performance of various systems in securities processing.
• Achieve individual quality targets. Issues/problems are fully analysed and resolved or escalated. Appropriate action is taken to prevent recurrence.
• To acquire a broad understanding of the administration processes and to keep abreast with the latest developments in the assigned markets on the rules & regulations by the regulators, stock exchange and etc that may have implication to the daily administration processes.
• Always ensure \xe2\x80\x9cRight First Time\xe2\x80\x9d to prevent any operational losses by following the agreed methods and check points to scrutinise exceptions/errors.
• Ensure that procedural changes/new initiatives have been implemented. Consistently maintain a high level of customer service.
• Assist the management team while initiating business recovery measures. To monitor Operational Risks and implement risk mitigating plans.
• All MI data requirement (timesheets, leave requests, absence requests and adhoc process information) are completed and updated in a timely manner to assist colleagues in Global Service Centres (GSC) and the Business areas to meet their SLAs.
• Management Information, other required data and communication are completed accurately and supporting statistics/reports/returns are presented within agreed timescales.
• Maintain equipment, systems and general work environment in good condition and ensure that issues/problems are investigated/resolved immediately or escalated to Line Manager.
• By addressing any areas of concern in conjunction with line management and/or the appropriate department.
• By adhering to the Group\xe2\x80\x99s agreed processes / procedures \xe2\x80\x93 achieving a satisfactory Audit report.
• Be aware of the Operational Risk scenario associated with your role and act in a manner that takes account of operational risk considerations.

Requirements

What you will need to succeed in the role:

• A post-graduate diploma or degree in any discipline. Higher qualification not a bar provided aspirations commensurate with the position.
• Background of Securities/Accounting/Finance will be an added advantage.
• Ability to speak and understand English fluently, writes business letters and reports, and have good conversational / telephone skills.
• Ability to learn quickly, transfers knowledge appropriately, understand and interpret numeric data with good attention to details.
• Ability to build rapport with people.
• Ability to maintain focus while working with voluminous data including the ability to strategize, organise and execute the same for the department\xe2\x80\x99s month-end / roll-period high volumes.
• Ability to multi task including the ability to maintain focus while shifting between tasks / processes. This includes the candidate\xe2\x80\x99s ability to manage the day to day operations of multiple processes with multiple Business Area operations colleagues.
• A keen interest in self-development.
• Ability to plan, organise and implement change effectively and positively.
• Able to work non-standard Asian hours (e.g. UK hours, Middle East Hours, US hours)

What additional skills will be good to have?

• Experience in Securities processing environment including knowledge of trades, order placement, fund of funds, cash payments, foreign currencies exchange (FX), investigations and reconciliations.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role please contact the recruiter for this role.

You\xe2\x80\x99ll achieve more when you join HSBC.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.\xe2\x80\x9d

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Electronic Data Processing (Malaysia) Sdn Bhd***

HSBC