Job Description

Job description

Open positions: 1

Role Title: Global Support Executive

Global Career Band: 8

Location (Country / City ): Kuala Lumpur, Malaysia

Recruiter Name : Nana Nasruddin

Why join us?

The Collateral Services team are responsible for the processing of all collateral related counterparty risk exposure management & the collation & distribution of client portfolio valuations. One of the functions of the Collateral Management department is the management of collateral exposure. Daily, the department calls margin or gives out margin to counterparties in the general course of the business. Products covered include all OTC derivative transactions & securities. These include locally booked interest rate, equity, credit & FX derivatives

Collateral & Valuations is split between roles: - Client Facing & Data Quality. Portfolio Matching is a key initiative to ensuring our Data Quality controls are maintained by proactively completing regular ratification of all the open trades between HSBC & our clients. Its benefit includes reduction in collateral disputes & valuations queries, efficient notice of trade booking issues, reaffirmation of aged open trades, enhanced monitoring of MTM calculation & modelling. As for the Interest processing, the responsibility is to have direct interaction with clients in regard to the issuance, receipt and settlement of all Interest related activity for OTC derivatives, Repo and FX Prime Brokerage

The Opportunity:

The key functions of this role include the understanding of :-

\xc2\xb7 Need to be a quick learner and interested in a career in banking industry

\xc2\xb7 Ability to work in a team and also develop good relations with all internal and external stake holders

\xc2\xb7 Good business communication both written and oral

\xc2\xb7 Should be able to maintain highest level of client service at all times

\xc2\xb7 Good Microsoft skills (Intermediate skills required for Excel)

\xc2\xb7 Basic knowledge of derivative products and financial markets

\xc2\xb7 To ensure adherence to procedures and policies at all times

\xc2\xb7 To ensure timely escalation of issues to senior management

\xc2\xb7 To provide process improvement ideas and also assist in implementation of the same

\xc2\xb7 To assist in projects and testing of new workflows and tools

\xc2\xb7 Produce appropriate root cause analysis & follow through to eradicate the causes

\xc2\xb7 Understand and ensure compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business in which you are involved

\xc2\xb7 To ensure full understanding of the products supported by the Clearing and Collateral business

\xc2\xb7 To take ownership for career development and to show active participation in skill, product and management development

What you\xe2\x80\x99ll do:

Impact on the Business/Function

\xc2\xb7 Provide daily operations support to ensure all controls are carried out accordingly as required. This will allow additional layer of control to prevent Operational Loss, Reputational Risk, etc.

\xc2\xb7 Primary contact for the business and clients for escalation issues

\xc2\xb7 To ensure all dispute processes are aligned globally to mitigate risk and gain on efficiency.

Customers / Stakeholders

\xc2\xb7 Provides quality customer service and ensures achievement of Performance Level Agreement (PLA)

\xc2\xb7 Provide leadership and customer service to all, both top and lower Management, consistent with Group and Company policies and standards. Leading a cohesive team, working in a supportive team environment driven by people centric values.

\xc2\xb7 Phone interactions with customers, focusing on resolving their requests promptly with efficiency, accurateness, professionally and courteous manner to promote customer loyalty.

Leadership & Teamwork

\xc2\xb7 Process specialist - to support and guide the team and act as a key referral point for escalation for team members.

\xc2\xb7 Monitor team\xe2\x80\x99s performance. Productivity and quality of work are monitored and achieved. Work is organised and completed within agreed timescales, in accordance with procedures.

\xc2\xb7 Develop realistic and achievable strategies and action plans to address performance gaps, training and staffing requirements.

\xc2\xb7 Create a robust team environment where skills and knowledge are openly shared to achieve team and business goals.

Operational Effectiveness & Control

\xc2\xb7 Prepare and Update Business Contingency Plan (BCP) for Operations Teams.

\xc2\xb7 Be aware of issues within teams. All issues / problems are fully analyzed and resolved or escalated in appropriate and timely manner. Appropriate action is taken to prevent recurrence.

\xc2\xb7 To align process globally and to consistently ensure risk mitigation

Housekeeping

\xc2\xa7 Maintain equipment, systems and general work environment in good condition.

\xc2\xa7 Issues / problems are investigated or resolved immediately or escalated to Line Manager

Managing for Value

• Identify ways for improving service / adding value / reducing costs in line with business goals.
• Encourage and support initiatives originating within the team for implementation and recognition.

Requirements

What you will need to succeed in the role:

\xc2\xb7 The role holder will support the Collateral Services business and the future growth of the business

\xc2\xb7 The jobholder will also be required to build relationship with Business Partners across all business areas.

\xc2\xb7 Jobholder will be required to work closely with AMT / MO in the team to ensure all BAU functions are carried out in accordance to the agreed PLA with business.

\xc2\xb7 Jobholder is also required to share knowledge with all staff constantly.

\xc2\xb7 Good understanding of financial products, including equity/fixed income OTC derivative, FX products and basic knowledge of ISDA/CSA is a bonus

\xc2\xb7 The jobholder will also continually reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology.

\xc2\xb7 This will be achieved by ensuring all actions take account of the likelihood of operational risk occurring.

\xc2\xb7 Also by addressing any areas of concern in conjunction with line management and/or the appropriate department

You\xe2\x80\x99ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.\xe2\x80\x9d

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Electronic Data Processing (Malaysia) Sdn Bhd***

HSBC