Job Description

Job description

Business: MSS Operation \xe2\x80\x93 EM Rates Confirmations

Open positions: 1

Role Title: Global Support Executive

Global Career Band: 8

Location (Country / City ): Kuala Lumpur / Malaysia

Recruiter Name: Nana Nasrudin

Why join us?

This position lies within the Emerging Markets Confirmations in MSS Operations. The role would be to review and process all incoming confirmations as well as affirm and chase for confirmations across the Emerging Markets Confirmations processing, focusing and ensuring the timely confirmation retrieval within the HKMA, EMIR and DFA requirements. Individual needs to have eye for detail, high driven, passion for such work and self-starter. Excellent spoken and written English, additionally converse in Mandarin/Cantonese are critical for success in this role.

The Opportunity:

Work for the Emerging Markets Confirmations process with other responsibilities dependent to the process. The role demands for a person who is a self-starter with excellent communication both written and verbal as person will be working with various stakeholders both from internal and external customers at a global level. The role also requires a person with flexibility towards working hours and adaptable to the changes being implemented.

The job holder will generally be guided by the instructions from his/her line manager. However, a level of independent thought and taking the initiative is preferable & expected from job holder. A must to be able to work under a team environment with a passion to manage and lead a team of people.

What you\xe2\x80\x99ll do:

The job holder is responsible to support Hong Kong Emerging Markets Rates confirmations queue\xe2\x80\x99s such as Affirmation & Chasing and Indexing & Matching confirmation for the relevant product. Candidate will need to be able to converse in Mandarin/Cantonese language to support the Hong Kong client. Ensure risk is mitigated for affirmation & matching of confirmations with a timely & accurate processing of work. Ensuring Group standards (F.I.M.) and SOX compliance are adhered to at all times and Best Practice Guidelines are followed wherever possible. Other responsibilities are dependent on process changes and may need to be taken up on ad-hoc basis.

Requirements

What you will need to succeed in the role:

\xc2\xb7 University Degree and/or specialized external qualifications (e.g. CISI Investment Operations Certificate) preferably in banking, finance or securities and investment.

\xc2\xb7 Experience in a banking or financial services environment, including at least three years\xe2\x80\x99 experience in an operational or technical training role is preferred.

\xc2\xb7 Knowledge of Global Banking and Markets business, products and work flows is preferred.

\xc2\xb7 Strong communication and interpersonal skills, particularly listening and questioning skills.

\xc2\xb7 Literate in Bank standard desktop applications (e.g. WORD, EXCEL, POWERPOINT, WEBEX)

\xc2\xb7 Ability to speak and understand Mandarin/Cantonese Language with good conversational/ telephone skills is a MUST.

What additional skills will be good to have?

\xc2\xb7 Prior experience in delivering business / technical training is preferred (either as a subject matter expert or process trainer).

\xc2\xb7 Leadership skills, with ability to build rapport with and relate to and effectively develop a wide range of people.

\xc2\xb7 Ability to adapt to variable working shift hours to support training on demand for the business time zones supported.

\xc2\xb7 Ability to learn quickly and transfers knowledge appropriately, understand and interpret numeric data.

\xc2\xb7 Ability to write and design content concisely and clearly.

\xc2\xb7 Ability to organize self and multi-task to demanding timelines.

You\xe2\x80\x99ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.\xe2\x80\x9d

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

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