Job Description

About the Company

Our client is an esteemed player in the disposable vape industry, establishing an impressive global presence. In the United States, a market which accounts for over 40% of the global vaping industry, our client has made its mark as one of the top three brands in disposable vapes. Additionally, we are proud to declare that our client reigns as the premier brand in the UK, boasting a staggering market share exceeding 80%.

Our influence extends beyond these shores, with a flourishing presence in the Asia-Pacific region, Middle East, Russia, Central Asia, and East Asia. While the US market has been pivotal in our success, what\'s remarkable is that we\'ve achieved this impressive standing over the past three years without a local team. Recognizing the immense potential and to further solidify our position, we are now in the process of establishing a dedicated local team in the US. This strategic development is designed to ensure that both our valued customers and partners are afforded an exceptional experience through enhanced product offerings.

Join an innovative global company that\'s dedicated to pioneering a safer future for smokers worldwide. With a heritage spanning 15 years, our footprint covers 104 countries, making us a top three leader in the disposable vaping industry. We proudly serve over 10 million loyal customers, a testament to our focus on high-quality products and exceptional customer service. More than just a product provider, we believe in fostering deep and long-lasting connections with our clientele.

We are seeking a dedicated Retail Manager to join our dynamic team. The successful candidate will play an essential role in our retail operations, ensuring that our store runs efficiently, our customers are satisfied, and our team is well-guided and motivated.

Key Responsibilities:

• Lead, guide, and support the retail team to achieve productivity and uphold company policies and procedures. Participate in hiring, training, and scheduling employees.
• Champion superior customer service, train the team for the same, resolve customer inquiries, and guarantee a positive shopping experience.
• Drive sales, understand our product offerings, implement effective merchandising strategies, and ensure optimal product placement and pricing.
• Monitor inventory levels, oversee stock replenishment, and manage any inventory discrepancies.
• Oversee the daily operations, including store opening and closing, cash handling, security measures, and compliance with health and safety guidelines.
• Evaluate team member performance, provide actionable feedback, and implement strategies to enhance overall team performance.
• Communicate effectively with various stakeholders, from team members to head office personnel.
• Address challenges promptly, manage team conflicts, and make decisions that benefit both the store and our customers.

• 3+ years of retail management experience in sectors like Tobacco, E-Cigarette, FMCG, and consumer electronics (brands like HUAWEI, XIAOMI, OPPO, RELX, etc.).
• Proficiency in Chinese, English, and Bahasa.
• Must be genuinely interested in the position and our company.

• Strong leadership and interpersonal abilities.
• Excellent problem-solving and decision-making skills.
• Adaptable and organized.

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