Job Description

Join our team in Strategy & Consulting to find endless opportunities and solve our clients' toughest challenges, as you collaborate with exceptional people, the latest technology, and leading companies across industries.


Practice: Comms & Media, Industry Consulting, S&C Global Network (GN)


Level: Analyst (1+ year of experience)


Level Consultant (5+ years of experience)


Location: Malaysia


Explore an Exciting Career at Accenture


Are you an outcome-oriented problem solver? Do you enjoy working on transformation strategies for global clients? Does working in an inclusive and collaborative environment spark your interest?


Then, Accenture Strategy and Consulting is the right place for you to explore limitless possibilities.


Comms & Media (C&M) is one of the Industry Practices within Accenture's Global Network (GN Team) in Strategy & Consulting (S&C). It focuses in serving clients across specific Industries - Communications, Media & Entertainment.

Communications - Focuses primarily on industries related with telecommunications and information & communication technology (ICT). This dynamic team serves most of the world's leading wireline, wireless, cable and satellite communications and service providers. Media & Entertainment - Focuses on industries like broadcast, entertainment, print and publishing.

Globally, Accenture Comms & Media practice works to develop value growth strategies for its clients, who are top-notch organizations, and help improve their offers and go-to-market performance and maximize organizational effectiveness. We work on end-to-end projects delivering management and technology consultancy to help our clients achieve greater profitability, quality, and reliability.


Skills in one or more roles

Deliver consulting projects, programs and process enablement for our clients. Support business development and proposals activities Experience in the role of Functional Business Analyst, Product Owners, Process Designers, Service Designers, Scrum Masters or Program Delivery Managers Business Analysis - Gather requirements from business and prepared requirement documents. Propose solutions to the client based on gap analysis for the existing Telco platforms. Analyse large data to conduct analysis and present insights with visualisations Process Improvement - Understand issues with the current processes which can be resolved either through technology or process solutions and design detail level to-be process with all stakeholders Value Architect and Tracking - Create value driver trees to breakdown into value components of business objectives and value drivers


Bring your best skills forward to excel in the role:


Skills in one or more Telecom areas:

Business Analysis and Consulting Projects: Experience in consulting projects related to Digital transformation, Operating Model Design, Business Process Re-engineering, Business case creation. OSS Modules: Experience in assessing OSS applications (Inventory management, Performance Management, Service Activation, Service Assurance, etc.), data, and processes to identify gaps and propose solutions BSS Modules and Telco Journeys: Excellent knowledge of various BSS modules and Telco Journeys such as CRM, Order Management, Billing, Mediation, Provisioning, Collections, Channels, Customer Care, Lead to Cash, etc Digital Transformation: Experience in Strategy, Innovation, and Digital initiatives across Digital Maturity models, CSPs Operating model.

Other required skills

Communication and Presentation - Plan and deliver well-structured oral and written communications Structured Problem Solving - Help identify and structure key client challenges into hypotheses and conduct analyses to address the challenges Strong program management skills Cross-cultural competence with an ability to thrive in a dynamic environment

Your experience counts!

Bachelors/Masters in engineering (or equivalent) or MBA Analyst: 1+ year; Consultant: 5+ years; Manager: 10+ years Experience in progressive business, telecom and/or consulting & strategy projects and client management Prior experience with consulting or Big 4 firms will be an advantage Excellent presentation making and excel skills Experience in large data analysis, data driven consulting, BI and analytics, reporting, dashboarding, visualization tools like PowerBI, Tableau will be a plus Certifications like CBAP, CSM, SPC, TMForum- eTOM, ITIL ,Prince 2 or PMP will be an added advantage Good to have skills in Lean Concepts, Agile Practices (Scrum, Kanban, SAFe,etc) and tools (JIRA, Confluence, MS Projects, etc) Proficiency in English is mandatory; knowledge of Japanese or Bahasa languages is a plus

What's in it for you?

An opportunity to work on transformative projects with key G2000 clients. Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everything--from how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities. Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization.

About Accenture:


Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions -- underpinned by the world's largest delivery network -- Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 569,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.