Job Description

Get to know our Team: * This role will be to ensure smooth operations of the GDC in Penang. Working in a fast-paced environment, the support staff provides customer service to uphold Grab's image in the community. * To perform tasks r Get to know our Team : This role will be to ensure smooth operations of the GDC in Penang. Working in a fast-paced environment, the support staff provides customer service to uphold Grab's image in the community. To perform tasks related to the driver engagement cycle: acquiring new drivers, ensuring drivers are well trained & knowledgeable about Grab's services, and supporting any concerns from drivers. Get to know the Role : To perform tasks related to the driver engagement cycle: acquiring new drivers, ensuring drivers are well trained & knowledgeable about Grab's services, and supporting any concerns from drivers. The day-to-day activities : Maintain clean and safe reception area at Grab Driver Center. Attends to enquiries from drivers and assign appropriate ticketing. Assist with administrative task and any other duties delegated by the team. Greet and meet all internal and external customers with friendly disposition & professionalism. Manage the recruitment email to ensure all emails are replied to promptly and driver concerns are addressed. Handle escalated driver issues calmly and professionally, ensuring any outstanding issues are resolved in a timely manner. Provide periodic feedback to the team and maintain a continuous improvement culture. To drivers: Handle escalated driver issues calmly and professionally, ensuring any outstanding issues are resolved in a timely manner. To passengers: Assist on face-to- face interactions when necessary. Work hand in hand with GDC Coordinator to ensure targets are met. Work closely with GDC Teams in other cities. Work closely with functional departments (payments dispute / DLR / UT etc). The must haves : Must possess at least a Diploma certification or equivalent. Good communication skills and fluent in spoken and written in English and Malay. Can communicate well with both internal and external stakeholders. Proven front desk or client facing working experiences in similar role. Proficient with Microsoft office software & IT savvy. Team player who prefers to interact with fellow colleagues. Friendly and helpful disposition. Able to multi task, prioritize and work under pressure. Common sense, good initiative & pro-active attitude to pre-empt & address issues. Highly driven, independent and patience. Attentive to detail and accuracy. Location : Penang