Job Description

SGK is a global packaging and brand experience company. From idea to implementation, we deliver packaging solutions and brand experiences that give brands the freedom to speak louder, scale faster and grow stronger. We simplify marketing and amplify brands to deliver value. SGK is a Matthews International company.POSITION SUMMARYClient CoordinatorCoordinates projects from estimation to completion, or a sub-part of the project cycle, for assigned client(s). Under the direction of the client project team and/or Management serves as a day-to-day contact on current projects for clients, internal departments, and vendors. Resolves straightforward problems using established procedures. Maintains client relationships by ensuring the delivery of high-quality services and solutions. May provide direction to other production colleagues.Premedia ArtistWorking within our dynamic artwork production teams, you will be part of a global organisation, servicing many of the world\'s top companies and their brands. You will be responsible for producing accurate finished print ready artwork in compliance with the client briefs, supplied copy documents and legal/technical requirements. This role requires exceptional attention to detail, efficient and fast working style, analytical thinking and a strong sense of personal quality and ownership of the work you are doing.JOB RESPONSIBILITIESClient Coordinator

• Act as the single point of contact for the Design House, Print Production Manager and ArtworkPlanners, and to provide timely responses to all inquiries.
• Responsible for project management.
• Manage client accounts and maintain good rapport with clients.
• Effectively coordinates client-specific projects throughout the lifecycle, including estimate creation,selection of appropriate projects and sub-projects, assignment of resources, monitoring projectprogress, and generation of the client/project invoice.
• Translates client requests and requirements into detailed, and sometimes technical, instructions forproject teams.
• Manage the quality of the product and ensure on-time delivery.
• Handle the preparation of documented work orders.
• Ensures accurate and timely invoices are generated by maintaining correct project details andsupporting evidence, including change orders and rework, throughout the project lifecycle.
• Initiates new data item requests utilizing the Master Data Management (MDM) process and guidelinesto ensure accurate client, project, and financial details are available in the system.
• Manage scheduling of work from client across functions.
• Work with cross-functional groups in support of fulfilling customers\' unique requests.
• Attends client meetings as needed; familiar with processes, capacity, timelines, etc.
• Ensures high quality standards in all client deliverables.
• Partners with the client, Client Growth, and project teams to resolve identified project issues.
• May partner with Client Integration and Client Growth to ensure a smooth transition for new clients;attend pre-integration and planning meetings as needed.
• Continuously identify and implement improvements in process efficiency and effectiveness.

Premedia Artist

• Produce artwork in accordance to client\'s and technical specifications.
• Develops accurate and high-quality artwork for basic to complex Production assignments to incorporate in final layout.
• In coordination with the client project team incorporates branding guidelines (e.g. photography, text,legal requirements, etc.) into artwork layout (e.g. packaging, circulars, etc.) per client\'s technical specifications.
• Apply pre-press printing knowledge in daily routine such as colour separation, trapping, stepping, high-resolution image replacement, barcode replacement.
• Ensures accurate, consistent, and timely completion of high quality basic to complex level Artwork, effectively using industry standard software, tools, and Print techniques.
• Performs assigned tasks within the overall Production workflow and assigned budget, according to: Work order specifications, Industry and Company Standard Operating Procedures (SOP\'s), The Company\'s high-quality standards, and The client\'s brand guidelines and standards.
• Ensures client project team has most current information about the status of the assigned project(s) bylogging and maintaining in project tracking system\'s accurate records of: Project plan (sub-project or task) information, Time dedicated to specific project(s), Quality issues.
• Meets quality standards at all times for all assigned deliverables and makes recommendations to Management for improvements in reports, tools, processes and assigned tasks.
• Produce high quality work that meets or exceeds global industry standards.
• Assist in reviewing all artworks with production team.
• Proactively anticipate and resolve issues with limited direction.
• May provide direction to other production colleagues (e.g. Premedia/ Production/ Prepress Artists).

QUALIFICATIONS / REQUIREMENTS

• Diploma/ Degree in related field.
• Proven working experience either in a project management, client services, customer services, account management and sales is preferred.
• Possess working experience in pre-press, printing or packaging industry with excellent communication and interpersonal skills will be added advantage.
• Knowledge of artwork preparation and/or colour management will be added advantage.
• Proficient in English language both spoken and written.
• Proficient in Microsoft Office.
• Knowledge in SAP will be added advantage.
• Mature, hardworking and able to work in a fast-paced environment.
• On-the-job training will be provided.
• Fresh graduates are encouraged to apply.

Matthews International endeavors to make our employment website and application process accessible to all users and applicants. In doing so, Matthews International provides reasonable accommodations to applicants with disabilities. If you have a disability and require a reasonable accommodation or assistance completing the application process, please contact a member of our Human Resource Team.At Matthews International, what makes us different is what makes us great. We are proud to be an equal opportunity workplace. All employment is decided on the basis of qualifications, merit, and business need.

Matthews International