Job Description

Department Operations
LevelExperienced (Team Lead)
LocationMalaysia - Kuala Lumpur
The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

:

Daily Linehaul Management

Monitor end-to-end linehaul trips (inbound/outbound) to ensure on-time departures and arrivals. Track trip delays, vehicle breakdowns, and route deviations; initiate timely escalation and recovery actions. Coordinate with insourced and outsourced fleet partners to ensure adequate truck and driver availability. Conduct performance reviews and enforce service level agreements (SLAs). Lead investigations on operational incidents and recommend corrective actions.

Performance Monitoring & Reporting

Track key performance indicators (KPIs) such as on-time transporting performance (OTT), utilization, cost efficiency, and lost rates. Provide daily/weekly performance reports to management and propose data-driven improvement plans.

Leadership & Coordination

Lead and develop a team of linehaul supervisors and coordinators. Work closely with stakeholders - Planning, Sorting, First-Mile, and Last-Mile teams for seamless network operations. Drive continuous improvement projects for service reliability, cost optimization, and process standardization.

Requirements:

Candidates must possess at least Diploma in Logistic, Supply Chain or any equivalent disciplines. Experience in transport, supply chain and logistics management. Well-developed interpersonal and communication skills in Bahasa Malaysia and English. Good to have: proficiency in Mandarin. Quick learning, adaptive and flexible. Committed, result oriented, willing to go extra miles for goal achievement. *

Working pattern:

45 working hours weekly, Rotational shift schedule, Overtime if required (up to 6 working days)