Job Description

JOB NO: 518535
BRAND: FCM
WORK TYPE: FULL TIME
LOCATION: KUALA LUMPUR, MALAYSIA
CATEGORIES: CORPORATE & GROUP TRAVEL



Flight Centre Travel Group (ASX:FLT) has grown to be the world\xef\xbf\xbd\xef\xbf\xbds largest travel agency since its founding in 1982. Headquartered in Brisbane, Australia, the company has more than 30 brands in its portfolio, 3000 retail shops worldwide and employs around 20,000 people. After starting as a leisure travel agency, the company is now also one of the world\xe2\x80\x99s largest corporate travel managers through a network of specialist brands that includes FCM Travel Solutions, Corporate Traveller, cievents, Campus Travel and Stage and Screen. Operating in more than 90 countries and employing over 6000 people, FCM is transforming the business of travel through our empowered and accountable people who deliver a high level of service and a comprehensive technology suite bringing a wide range of solutions for Duty of Care, Reporting and Traveller\xe2\x80\x99s peace of mind. Leveraging FCM\'s negotiating strength and supplier relationships in conjunction with our tailored business travel programs, our expertise and our innovative technology, we logically become the partner of choice of our customers. About the Opportunity

• Support clients with making travel arrangements, including flight and hotel reservations, visa applications, transfers, changes, and cancellations for their travels.
• Search for the best travel deals and provide alternatives to meet customers\xe2\x80\x99 needs to ensure the best travel booking experience with FCM.
• Promote our products, services, and value proposition to customers.
• Follow company procedures, account guidelines and customer service standards as assigned.
• Manage accurate customer information in GDS (e.g. Passenger Name Records (PNR\'s), travel profile, booking and ticketing details).
• Keep up-to-date with travel destination information, airline rules and regulations, and global current affairs.

Requirements:

• 3-5 years of experience in managing small to large scale MICE & group bookings, including handling end-to-end logistics for clients.
• Experience in using a Global Distribution System (GDS) such as Amadeus would be an advantage.
• Fluent in both English and Japanese language.
• Have the ability to multi-task, stay organised with a strong attention to detail, and work within a timeline.
• Be a team player with strong customer service mindset.
• Strong interpersonal skills with the ability to network and build relationships at all levels.
• Exceptional written and verbal communication skills.
• Demonstrates flexibility and resilience in a fast-paced and constantly changing environment.

Apply NOW if you want to be part of an amazing and vibrant culture that is the perfect fit for what you are looking for! #LI-KM1#FCM#LI-Onsite Applications close: