Job Description

Summary
Job Family Group Description - Sales / Omni-Channel:

Combines all positions within the different sales channels: retail, wholesale and e-commerce. Also includes all activities to support store management.



Job Family Description -Retail Selling:

Represents the brand to clients. Guides them at every stage of the buying journey. Provides support on styles, product characteristics and trends.



Sub-Job Family Description - Sales Assistant:

Advises our customers during the buying journey. Presents the collection using brand standards. As the visible face of the brand follows company values. Contributes to reaching set sales targets and enhances customer satisfaction.

Key Accountabilities
Sales & Client ServiceMaintain and grow the clientele base by active engagement and excellent client service by active client engagement and regular communication. Play an active role as Brand Ambassador by inculcating the brand vision to in still consumer brand loyalty. Proactive achievement of monthly sales objectives Follow-up on client enquiries and requests, including after sales services, proactively and independently. Offer exceptional service standards, suggestions, and alternatives, as well as anticipating future needs. Take a proactive learning approach in understanding best sellers, new arrivals, product knowledge and all category information. Exercise teamwork and collaboration to ensure that client needs are placed at top priority.

OperationsAdhere to all in-store SOPs. Assist with cashiering and daily closing settlement. Stocks receiving and packing in the respective categories assigned. All other related duties as assigned by the Store Manager

Inventory ControlConduct category scans for inventory purposes Assist with stock maintenance and cycle counts. Replenishment of display merchandise as required.

Key RequirementsMinimum 2 to 3 years of experience in a similar capacity from the retail or service industry preferably with a proven track record in luxury fashion Customer service oriented and driven in sales Independent individual with strong decision making skills Inquisitive mindset with the ability to engage Passionate in growing a career within the luxury fashion industry

Job Type
Regular
Start Date
2025-11-30
Schedule
Full time
Organization
Gucci Malaysia