Job Description

Four Seasons Hotels & Resorts

Four Seasons is dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. The deeply instilled Four Seasons culture is personified by its employees \xe2\x80\x93 people who share a single focus and are inspired to offer great service. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating every one we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About Four Seasons Resort Langkawi, Malaysia

Voted the #1 Resort in Malaysia by Travel+Leisure - Number 1 Beach Resort in Malaysia, it\'s Flanked by a tropical rainforest, limestone cliffs and the emerald waters of the Andaman Sea, the natural beauty on our Island of Legends is as dramatic as it is serene. Tucked away within an UNESCO World Geopark, our Resort\xe2\x80\x99s Malay-style pavilions and villas offer both quiet, romantic havens for lovebirds as well as versatile family-oriented retreats.

Join our team!

The Four Seasons Resort Langkawi is looking for Guest Experience Executive (Supervisor) - Mandarin/Russian Language Speaker who shares a passion for excellence and who infuses enthusiasm into everything they do. Our employees have the opportunity to shape our guest\'s experience by providing exceptional knowledge and service in support of our world-renowned organization.

• The ability to be visible in the operation, provide recognition, promote positive public relations, and handle concerns, or special requests for guests. Respond to guests\xe2\x80\x99 requests according to Four Seasons standards of friendliness and professionalism. Inform the Supervisor or Management Team of any complaint or issue.
• Strong communication skills - written and verbal and the ability to remain calm under pressure.
• Attend daily briefing from supervisor or management.
• Assist with responsibilities and duties in the absence or heavy volume in the areas of Front Office and guest areas.
• Support with any other tasks within the division and/or any tasks assigned by the management team.
• Flexibility in working different shifts including holidays.
• Work harmoniously and professionally with co-workers and supervisors.

Preferred Qualifications and Skills:

• Previous high end hospitality experience.
• Must be well organized and used to working in a multi-tasking environment.
• Must be able to stand for the scheduled shift.
• Require reading, writing and oral proficiency in the Mandarin, Russian and English language.
• Ability to work effectively under pressure and teamwork.
• Strong organizational and self-guided multi-tasking skills.

Four Seasons believes in offering the best to the best; check out some of our amazing benefits!

• An opportunity to be a part of a cohesive team with opportunities to build a successful career with global exposure
• The opportunity to engage in a diverse and challenging work environment
• Exclusive discount and travel programs with Four Seasons Hotels and Resorts
• Competitive salary and benefits (Medical, Dental, Employee Assistance Program, Life Insurance, EPF, SOCSO etc)
• Complimentary uniforms and uniform care
• Complimentary Employee Meals
• 5 working days and 2 off days

Remarks: Due to the high application, only shortlisted candidate will be contacted.

The location for this position is: Langkawi, Kedah, Malaysia

The management level for this position is:

Operations - Individual Contributor

Learn more about what it is like to work at Four Seasons, visit us:

Learn more about Four Seasons Langkawi on Social Media:

Instagram: @FSLangkawi

Twitter: @FSLangkawi

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For more details please visit our website :

Four Seasons Hotels