Job Description

About Us

GuestReady is a globally leading short-term rental management and hospitality company, providing great services to property owners, and amazing stays to guests. We are currently operating in the United Kingdom, France, Portugal, Spain and the United Arab Emirates, and we\'re growing fast. Launched in 2016, with over 1.6 million guest nights sold, generating over \xe2\x82\xac60 million in rental income and managing a portfolio worth over \xe2\x82\xac1 billion, GuestReady is a company on the rise. At GuestReady, our purpose is to revolutionise the short-term rental industry through innovative technology and a commitment to hospitality. We empower landlords to turn their investments into profitable sources of income by streamlining the rental process from start to finish. From creating listings across multiple platforms to managing guest communications, housekeeping, key exchange, and price optimisation, our team of experts handle every aspect of the rental experience, freeing landlords from the hassle and stress of property management. Our mission is to bring the tradition of hospitality to the short-term rental market and provide peace of mind for our valued clients. We are seeking a highly motivated and dynamic individual to join our fast-growing team in Kuala Lumpur as a Guest Experience Specialist. Responsibilities:

• Collaborate with our team in France to deliver exceptional customer service to guests via phone and email before, during, and after their stay.
• Take full ownership of guest satisfaction by paying close attention to details and providing personalized service.
• Conduct quality control checks to promptly address any issues that arise during or after a guest\'s stay without the need for direction.
• Act as the primary point of contact for guests, representing GuestReady with professionalism and integrity.
• Work closely with the Guest Team to develop innovative strategies to enhance the guest experience.
• Assist with daily operational tasks, such as scheduling, communicating with providers, and resolving maintenance issues.
• Help develop and implement new processes to enhance the guest experience.

Requirements:

• Excellent written and verbal communication skills in French and English.
• Demonstrated ability to solve complex problems and overcome challenges.
• Self-confident, personable, and enjoys interacting with people.
• Independent and capable of troubleshooting issues in real-time.
• Able to multitask and work well under pressure while maintaining a calm and composed demeanor.
• Strong organizational skills and ability to prioritize tasks effectively without direct supervision.
• Detail-oriented and focused on delivering high-quality work. Please include "I am GuestReady!" in your cover letter.
• Passionate about creating a superior customer experience with a keen eye for detail.

Bonus:

• Prior customer service experience is a plus.
• Experience with home-sharing platforms such as Airbnb or HomeAway.
• Interest in startups and the sharing economy.

We operate 24/7, so the successful candidate must be available to work on a shift-based schedule, including weekdays, weekends, mornings, and late evenings. Benefits:

• Competitive remuneration package and shift allowances.
• Monthly bonus for meeting KPIs.
• Fully remote position from anywhere in Malaysia, with use of office in Kuala Lumpur (free snacks and coffee).
• Casual working attire.
• Discounted stays at GuestReady-managed properties.
• Dynamic working environment with exposure to industry experts and international teams.
• Opportunity to grow within a fast-paced start-up environment.

If you are a junior or experienced candidate with a passion for providing exceptional customer service, we encourage you to apply. The level of responsibility will depend on the candidate.

We encourage you to apply even if you are missing a skill or two! Don\'t undervalue yourself and miss out on an incredible opportunity even though you are a 70% fit- a lot of things can be learned through experience, and skills can be transferable. Let\'s work together to fill the gaps!

Diversity and Inclusion

GuestReady is proud to be an equal opportunity employer, and we are committed to providing an environment of mutual respect and inclusion to our teams all over the world. We are proud to say we have a diverse team spread globally and value the unique talents of all our people, with different personal experiences and points of view. We do not accept any discrimination on the basis of race, colour, gender, religion, sexual orientation, disability, age, culture, and warmly welcome applications from members of underrepresented groups.