Job Description

Areas of Interest

Administrative, Customer Service, Property Management

Location(s)

Kuala Lumpur - Wilayah Persekutuan Kuala Lumpur - Malaysia

JOB SUMMARY

• The purpose of this position is to provide assistance to the facility management team to ensure the successful competition of client facility needs. This role will be based in KL.

• Response to client inquires and concerns.
• Ensures timely and quality service delivery to clients.
• Follows up with clients to ensure customer satisfaction.
• Creates work orders and assigns work orders to multiple technicians, subcontractors and vendors.
• Communicates work orders to technicians and assists management in resolving problems.
• Provides reports on open and closed work orders and checks status with the appropriate technician or vendor.
• Maintains files on work orders, proposals, and department files.
• Creates vendor files and checks accuracy on completed paperwork submitted by vendors.
• Trains vendors on the work order and billing procedures.
• Processes invoices and ensures proper cost center coding.
• Assists with the inspections on the facility campus.
• Uses pc and/or PDA for work order system, email, ESS and training.
• Assist with process and procedure training.

• High school diploma or general education degree (GED) required. Minimum of two years of related experience and/or training.
• Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence.
• Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees.
• Requires basic knowledge of financial terms and principles. Ability to calculate simple figures such as percentages.
• Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.
• Basic skills with Microsoft Office Outlook. Physical requirements include stooping, standing, walking, climbing stairs and ladders and ability to lift and carry heavy loads of 50 lbs. or more.
• Preferably someone with front desk or client facing experience.

CBRE