Job Description

Mohon
Penerangan Kerja
Kelayakan

• Diploma or Degree in Hospitality / Hotel Management / Tourism / F&B (preferred, but not always mandatory).
• 1-2 years in F&B service, hostess, or guest relations (restaurant, lounge, or hotel).
• Experience handling VIPs, fine dining, or luxury hospitality is an advantage.
• Fluent in English (spoken & written).
• Knowledge of F&B operations, reservations systems (SevenRooms) is advantage
• Good grooming and professional appearance
• Strong teamwork skills (liaising with kitchen, service, and events teams).
• Flexible and able to work shifts, weekends, and public holidays.

Tanggungjawab
Guest Welcome & Seating

• Greet and welcome guests warmly at the restaurant / lobby lounge.
• Manage reservations, walk-ins, and table allocations.
• Escort guests to tables and present menus.

Service Excellence

• Ensure guests feel comfortable and attended to throughout their dining experience.
• Coordinate with service staff to anticipate and fulfill guest needs.
• Handle special requests (e.g., dietary restrictions, celebrations, VIP setups).

Coordination & Communication

• Liaise between guests and kitchen/service team to ensure smooth operations.
• Coordinate with events/banquet teams for private dining or functions.
• Support F&B Manager in monitoring service quality standards.

Administration & Reporting

• Maintain guest preference records (e.g., favorite wine, seating choice).
• Prepare daily guest relations reports for the F&B Manager.
• Assist in training new staff on guest interaction and service etiquette.

Manfaat

• Attractive Remuneration Package
• Firm Commitment to Career Development
• Multi Cultural Work Environment

Manfaat tambahan

• Training Provided

Kemahiran
Customer Service Communication Skills Guest Relations
Peringatan Penting
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Skills Required