Job Description

Role Overview:

Responsible for greeting guests with professionalism and warmth, managing administrative duties, and ensuring the front desk operates efficiently to deliver a service experience consistent with the resort's reputation for excellence.

Key Responsibilities:

Greet guests and visitors with professionalism and courtesy Manage check-in/check-out procedures and room assignments Handle phone calls, emails, and guest inquiries promptly Coordinate reservations, transport requests, and special arrangements Maintain accurate records and update guest profiles in the system Process payments, issue receipts, and manage petty cash Liaise with housekeeping, maintenance, and other departments for guest needs Monitor lobby cleanliness and ensure welcoming ambiance Assist with concierge duties and promote resort services or packages

Skills & Attributes:

Excellent communication and interpersonal skills Strong organizational and multitasking abilities Proficiency in property management systems (e.g. Opera, IDB) is advantage. Calm and courteous under pressure Basic accounting and cash-handling knowledge Fluency in English and Bahasa Malaysia; additional languages a plus

Qualifications:

Minimum SPM or equivalent; diploma in hospitality preferred Prior front office or customer service experience advantageous Willingness to work shifts, weekends, and public holidays

Job Type: Full-time

Benefits:

Health insurance Meal provided
Job Types: Full-time, Permanent

Pay: From RM2,000.00 per month

Benefits:

Free parking Meal provided Opportunities for promotion
Work Location: In person