Job Description

Traders cater to savvy, passionate travellers who appreciate smart functionality and getting things done. Guests enjoy a blend of thoughtful simplicity with the warmth of Asian hospitality. No matter the purpose of the trip - work, rest, or play, each Traders offers a thoughtfully designed environment enabling guests to be focused on what really matters.

Located at the heart of the Kuala Lumpur city centre, Traders Hotel by Shangri-La is looking for a dynamic, and multi-skilled talent in delivering our Asian hospitality.

As Guest Service Agent we rely on you:

Perform check-in and check-out efficiently, and ensure guests\' satisfaction.

Ensure all interactions with guests are handled professionally and with care adhering to hotel policies and procedures.

To perform all duties according to Quality Standards and Core Practices.

Maintains an active presence at the front desk to directly supervise the service associates attending to the guests to maximize guests\'

Ensures that shift reports are printed and Traces are followed up accordingly.

Ensures that Interface Lost Postings are regularly checked.

Double checks guest folios for completeness and accuracy.

Confirms the number of "due-out" guests and scheduled late departures.

Requirements:

Malaysian or Malaysia Permanent Residence only

Proficient in oral and written English and Malay.

Minimum of 1 year as guest service personnel in a service industry.

Pleasant, effective social skills, and versatile.

Willing to work in shift.

Fresh graduate.

Shangri-La Hotels & Resorts