Guest Service Agent

Guest Service Agent Service Centre

Petaling Jaya, M10, MY, Malaysia

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Job Description

Ensure the proper maintenance, repair and the use of telecommunication equipment in the hotel and its facilities.
Investigate complaint regarding Service Centre and take appropriate action to resolve the dissatisfaction.

Ensure that enough associates are available to serve the call.

Assist Team Leader - Service Centre in training new associates and provide periodically familiarization tour of the hotel to achieve a good performance.

Monitor the performance of the PABX, voice mail, call accounting system (if any).

Ensure the maintenance order for the guest telephone set repaired within the set standard.

Carries out any other reasonable duties and responsibilities as assigned.

Answers all internal generated guest and delivery-related associate calls. Must speak slowly and clearly so that the other caller can hear clearly and all In House guest to be address by guest name at least three times during the conversation.

Job Type: Full-time

Pay: From RM2,300.00 per month

Benefits:

Health insurance Meal provided Opportunities for promotion Professional development
Work Location: In person