Job Description

PARKROYAL COLLECTION Kuala Lumpur puts you in the enviable heart of Kuala Lumpur\'s Golden Triangle, where shopping, entertainment and commerce all come together.Step outside our doors and experience a variety of food, available around the clock. Choose from a wide spectrum of shopping centres, from the decades-old homegrown staple Sungei Wang Plaza with its old-school charm to the award-winning shopping destination Pavilion Kuala Lumpur packed with over 700 retail outlets and restaurants.Then, when the sun goes down, let your hair down and savour Kuala Lumpur\'s vibrant nightlife just a stone\'s throw away, on Changkat Bukit Bintang with its heady brew of clubs and bars.Sight-seeing? Our hotel is just minutes away from premier destinations such as the Kuala Lumpur City Centre (KLCC), Petronas Twin Towers, KL Tower, Lake Gardens and Malaysia\'s International Financial District, the Tun Razak Exchange (TRX).The RoleProvides overall leadership and guidance to the front office employees and ensure the comfort and satisfaction of hotel guests through liaison between them and other departments. Be fully conversant with the Hotel operations as a whole. Directs and coordinates the activities of the reception, guest service center, bell service and COLLECTION Lounge. Takes on the responsibility to check on the maintenance, cleanliness of the property, uphold staff discipline and be participative as an ERT member on emergency preparedness. Be an ambassador for the hotel team and provide support as needed throughout all departments in support of efficient hotel operations and a memorable guest experience.

• To provide supervision, direction and management of room\'s inventory for the Front Desk with the objective of ensuring room types preferences and accommodation is made available upon guest arrival.
• Review three days arrival and VIP\'s and allocate the room assignment, amenities and special requests. Coordinates and communication with Housekeeping on the FIT or Group based on VIP status, room requirement, rollaway, baby cot, guest preferences, special arrangement and early arrival / late departure.
• Monitors the \'Out of Service\' and \'Out of Order\' rooms in ensuring that its inventory is accountable for on a daily basis.
• Coordinates with Reception and Room Service department for VIP fruits, card and other guest amenities deliveries daily.
• Coordinate rooms related site inspections required by Sales and Public Relation department.
• To monitor and ensure all Front Office associates attentively service all Hotel\'s guests by promoting quick check-in and check-out with minimal inconvenience to the guest.
• To prepare and update Daily Log, all guest\'s profiles are updated and necessary action are followed up accordingly. To ensure all pending action are being followed up accordingly and action taken are to be updated in Daily Log for reference.
• Responsible for the night audit process and Guest Service Manager Log, any incidents for the Management\'s attention and follow up till resolution.
• To monitor daily and monthly enrollment Discovery Loyalty Program, guest benefits, points submission (if required) and update tracking sheet.

Talent Profile2-3 years equivilent experiences.Energitic and good leadershipFlexible and be able to work based on shiftPositive and proffesionalAble to engage and build trust with the guestsProiductive and "Can-do" mind set

Pan Pacific Hotels Group