Job Description

1. Responsible for all activities of the Front Office as well as other activities relating to the effective and efficient operation of the hotel. 2. Assists the FOM in organizing, directing and coordinating the activities of the Front Office, ensuring the smooth operation and proper administration of the department. 3. Ensures that the staff adheres to all policy and procedures established by the hotel. 4. Ensures effective communication with the Front Office and also with other departments. 5. Handles guest complaints. Comments and ensures communication to the FOM/thereof. 6. Must be conversant with facilities and services available at the hotel and ensure staff knowledge of the above. 7. Follows up in daily matters in the Front Office Daily Communication Logbook and other logbooks. 8. Ensures that lobby area surrounding the Front Office is clean and presentable at all times. 9. Attend regular Front Office briefings and disseminates relevant information to the Front Office staff. 10. Ensures that the highest standard of guest service is maintained and recommends to the FOM any suggestions of improvement. 11. Assume other duties assigned by the FOM from time to time to handles all department matters at his absence. 12. Supervises all operational matters whilst on shift and reports any relevant information to the FOM. 13. Records all incidents during his shift, take action and follows-up, if necessary. 14. Inspect all rooms reserved for VIPs prior to their arrival. 15. Greet VIPs upon their arrival, escort them to their room and extend explanation on room facilities as well as hotel\xe2\x80\x99s services and facilities. Job Type: Full-time Salary: RM3,000.00 - RM3,200.00 per month Benefits:

• Health insurance
• Parental leave

• Tanjung Tokong (Required)

• Tanjung Tokong: Relocate before starting work (Required)