Report directly to the Front Office Manager / Duty Manager on all matters relating to guest occupancy status, cashiering and guest information services. Interact with all guests on all matters relating to rooming, cashiering and guest information services. Ensure that all guest information is complete upon arrival, including name, address and method of payment. Be responsible for ensuring a comfortable and memorable stay for guests, gather feedback, update guest's details and facilitate arrival and departure formalities for both VIP and other guests. Cooperate, coordinate, and communicate with Housekeeping to achieve a high standard of guest services. Familiarize with the established policies and procedures of the Hotel and the Front Office Manual. Fluency in English and Bahasa Malaysia is required.
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