Job Description

To greet and receive guests, collect a payment, and bid farewell to guests/passengers at the front reception counter.

To assist guests/passengers with their luggage on entry and exit at the lounge.

To page for flight departure for contracted airlines.

To carry out meet and greet services whenever instructed by Supervisors or Manager.

To do periodical checks at the shower rooms, toilets to ensure consistent cleanliness.

To conduct opening/closing shifts duties according to the SOP, ensure cash float is intact and the handover/takeover is with proper handover record.

To complete and email the Daily Management Report (DMR) to the superior.

To upsell/promote lounge package, cross-sell other outlets/services under Plaza Premium Group.

Must be well versed with the different currency conversion rates.

To drive and be part of the Company Loyalty program for the location, Arrture, be familiar with the program, and be able to convince sales of membership.

To assist the F&B team in the clearance of used plates/cups, crockery, etc. in the lounge whenever necessary, i.e. when the reception counter is not busy.

Must have good knowledge of general information about the airport, i.e. facilities available, services, shops, and directions to the departure gates.

To be very familiar with flight schedules and assist in-flight information whenever required by the passengers.

To be very versed with computers and/or email and Internet services, to assist passengers whenever required to.

To assist in all departments in the lounge.

To cooperate and work in a team towards development, implementation, maintenance, and improvements of the quality management system.

To take initiative to identify areas for improvement and participate in continual improvement activities.

To check the food quality at the buffet counter and ensure the appearance (size, shape, colour, and consistency), texture, flavor, and presentation are as per the standard set.

To undertake other jobs assigned by superior from time to time.

Job Type: Full-time

Pay: RM2,500.00 - RM2,800.00 per month

Benefits:

Health insurance Maternity leave Opportunities for promotion
Ability to commute/relocate:

Sepang: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)
Experience:

Customer Care Specialist: 2 years (Preferred) Receptionist: 1 year (Preferred)
Language:

Bahasa (Preferred) * English (Preferred)