Job Description

Location : i-City, Shah Alam

Job description:

Primary Duties:

Ensure cleanliness of the reception counter and lobby area. Provide efficient service and handle guest complaints, requests, and inquiries promptly. Follow-up on all guest requests and complaints, ensuring they are logged and tracked. Supervise Front Desk activities, ensuring staff follow proper check-in and check-out procedures. Coordinate with Housekeeping and Food & Beverage for VIP arrivals, room changes, special requests, and follow-ups. Sell, register, and assign rooms based on guest preferences and ensure correct completion of registration cards. Ensure that all registration cards are stored securely and accurately according to shifts and departure dates. Adhere to proper cashiering procedures and ensure compliance by the Guest Service Assistants. Monitor expected occupancy, VIP arrivals, and functions, ensuring that information is accurately recorded.

Training & Development:

Conduct random product knowledge tests for Guest Service Assistants. Perform daily grooming checks for all team members. Prepare and execute quarterly training plans for the team, submitting them to the Operations Manager.

Administrative Duties:

Monitor inventory of printing materials and stationery, ensuring stock is maintained. Inform overnight staff of nightly activities, VIP arrivals, and special requests. Ensure proper filing of all records such as vouchers, bills, and memos. Oversee the completion of the nightly audit and preparation of daily summary reports. Perform full night audit duties as required.

General Duties:

Perform any additional Front Office duties as requested by the Operations Manager.

Guest Services & Food & Beverage:

Serve food and beverages to guests, ensuring satisfaction. Monitor food and beverage schedules and address any issues promptly. Maintain cleanliness of dining areas by clearing tables and counters. Prepare drinks and set tables with appropriate items. Ensure operations in Sky Lounge and Multi-Purpose Hall adhere to SOPs and Food Safety principles.
Job Type: Permanent

Pay: From RM2,900.00 per month

Benefits:

Free parking Meal provided
Work Location: In person