Job Description

Company DescriptionShiji Group provides software solutions and services for the hospitality, food service, retail and entertainment industries, ranging from hotel management solutions, to food and beverage and retail systems, payment gateways, data management, online distribution and more.Founded in 1998 as a network solutions provider for hotels, and later changed to a software provider for the whole consumer market, Shiji Group today comprises 5,000 employees in 80+ subsidiaries and brands, serving over 91,000 hotels, 200,000 restaurants and 600,000 retail outlets.Shiji is committed to connecting the global business of hospitality. We provide an integrated suite of technological solutions that empower hotel, retail, food, and entertainment companies to better connect with their guests.

• Support testing, evaluating and recommend hardware products for purchase of new Hardware for purchase.
• Recommend, schedule, and perform hardware and peripheral equipment improvements, upgrades, and repairs.
• Work with end users to identify and deliver required Hardware service levels.
• Provide training and support to end users and staff on Hardware operation and other issues.
• Perform on-site analysis, diagnosis, and resolution of complex Hardware problems for a variety of end users, and recommend and implement corrective hardware solutions, including off-site as needed.
• Receive and respond to incoming calls and/or e-mails regarding POS, PC and/or hardware problems.
• Monitor and test Hardware performance and provide Hardware performance statistics and reports.
• If necessary, liaise with 3rd party support and 3rd party HW/equipment vendors.
• Maintain internal Hardware inventory for loan or testing use.
• Provide Preventive Maintenance Services for customers\xe2\x80\x99 Hardware covered under the Maintenance Agreement.

Qualifications

• At least 3-5 years in repair and service of POS hardware and familiar with hospitality industry will be a plus point
• Proficiency in Microsoft Word, Excel, Outlook
• Experience in a customer facing role working to defined levels of service delivery
• Strong troubleshooting skills
• Ability to work with energy, direction, speed and quality both independently and in a team environment
• Fluent in English. Mandarin, and any other local language will be beneficial
• Additional information
• The Hardware Engineer\xe2\x80\x99s role is to support and maintain company\'s Hardware which includes, POS Terminals, POS Printers, POS Peripherals, desktops and other peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal performance. The person will also troubleshoot problem areas in a timely and accurate fashion, and provide end user training and assistance where required

Additional InformationWHAT WE OFFER:\xc2\xa7 Exciting job within a creative environment and the opportunity to really make a positive impact on the business.\xc2\xa7 Friendly, Motivated and talented team.\xc2\xa7 Opportunities to grow and develop with Shiji\xc2\xa7 Training to meet the requirements of your role\xc2\xa7 Competitive compensation package

Shiji Group