Key Responsibilities:
1. Process ROT and RFC requests received from customers via email through the system.
2. Generate and print CN, CMO, and gate passes according to customer requirements, segregated by request date.
3. Update the operations team on delivery and collection instructions requested by customers, including cancellations or order revisions if any.
4. Ensure all job movements are closed accurately for billing purposes.
5. Respond to customer requests and feedback in a timely manner.
6. Investigate and verify customer or shipper complaints to ensure resolution.
7. Communicate and update customers on delivery and collection information and status.
8. Monitor last-day containers at port or depot, as well as container closing schedules.
9. Assist planners/operations team with port bookings for export and import shipments.
10. Record and update job summary statuses for the operations team.
11. Monitor and compile Proof of Delivery (POD) returned by drivers.
12. Attached complete CN with booking conformation for billing
13. Update credit and cash DGC reports in the system and submit them to accounts.
14. Maintain and update diesel usage reports.
Job Type: Full-time
Pay: RM2,000.00 - RM2,510.06 per month
Work Location: In person
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