Job Description

Role Responsibilities

Reporting to the General Manager, Personal Banking, CCPL and Digital Business , the position requires the incumbent to drive and support business for growth & profitability

• Franchise development, building CIF & Spend market share
• Optimize credit card product suite to remain competitive, build loyalty, manage rewards cost and increase profitability
• Cultivate sourcing through digital journeys to achieve faster decisioning and superior client experience
• Develop organizational resilience and competitive advantage through product/campaign/process initiatives to enhance customer experience & improve operational flow.
• Lead strategic initiatives to drive credit card spend and build incremental revenue through IPP growth
• Overall Audit or Regulatory Findings (Acceptable and above Outcome)

Responsibilities

Strategy*

• Revenue
• Key drivers Cards \xe2\x80\x93 Card Base, new cards, billings, ENR, activation rate, balances sales
• Market share

People & Talent*

• Have good analytic skills
• Innovative
• Interpersonal skills for effective communication
• Coaching Skills

Regulatory & Business Conduct

• Display exemplary conduct and live by the

. * Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

• Head, Client Acquisition,
• Head, Segments
• Head, Operations
• Head, CABM
• Head, Customer Experience
• Head CCC
• Head Legal
• CCRO & Head of Operational Risk CCC

Qualifications

Training, licenses, memberships and certifications

• Minimum qualifications should be University degree, Master\xe2\x80\x99s degree will be preferred with 10+ years of relevant experience
• An innovative mindset with experience of delivering digital capabilities with large teams managing multiple stakeholders
• Working knowledge and first-hand experience in developing POCs and working solutions leveraging technologies relevant to Retail Banking platforms
• Proven track record in getting the best out of Technology teams, managing large programs, drafting business cases, handling large investment budgets
• Strong analytical skills, with the ability to identify business questions, analyse data, draw conclusions, and develop actionable recommendation
• A digital-first mindset and ability to spot opportunities and identify problems and solve them through digital thinking
• Self-starter, able to handle multiple competing priorities and operate successfully in a lean, fast-paced organization

Role Specific Technical Competencies

• Banking Products and Services Development
• Customer/Market Focus
• Budget Management
• Marketing Channels

About Standard Chartered

We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

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Standard Chartered