Job Description

Job Title: Head, Central Test Facility

Location:

Kuala Lumpur

Employment Type:

Permanent

Domain:

Technology Quality Engineering / Software Testing Governance

About the Role

We are seeking a highly experienced

Head, Central Test Facility (CTF)

to establish, lead and manage a centralised testing organisation responsible for ensuring high-quality, resilient, and defect-free software delivery across the enterprise.

This role will architect and implement a

standardised, independent testing framework

, uplift testing maturity, strengthen governance, optimise testing resources, and ensure consistent best practices across all technology domains.

You will collaborate closely with development teams, project managers, QA leads, and senior stakeholders to create a unified testing strategy that accelerates delivery, reduces production defects, and improves system stability.

Key Responsibilities1. Central Testing Strategy & Governance

Design and implement an enterprise-wide Central Test Facility framework. Establish testing governance, standards, policies and best practices across all technology units. Ensure independence of testing functions to enhance quality assurance and risk visibility. Drive organisation-wide adoption of consistent testing methodologies (functional, non-functional, automation, regression, performance, etc.). Standardise test execution, reporting, and sign-off processes.

2. Test Operations Leadership

Lead, manage and develop the Central Test Facility team. Oversee test planning, test case design, execution, defect management, and quality reporting. Build, maintain and continuously improve test environments and tools. Prioritise testing activities across multiple projects to optimise resource utilisation. Ensure test deliverables meet quality standards and deadlines.

3. Quality Engineering & Automation

Drive implementation of automation frameworks to accelerate regression and continuous testing. Promote adoption of modern testing tools, DevOps practices, CI/CD, and automated quality gates. Strengthen performance testing, security testing and resiliency testing capabilities. Ensure test coverage aligns with risk appetite and compliance standards.

4. Collaboration & Stakeholder Management

Work closely with developers, project managers, business analysts and technology leads. Ensure testing is aligned with project objectives, timelines and resource constraints. Provide clear communication on testing outcomes, risks, defects and readiness for go-live. Represent the CTF in governance forums, project meetings and senior management discussions.

5. Continuous Improvement

Monitor test effectiveness, efficiency and defect metrics across teams. Identify gaps in current test practices and drive continuous improvement programs. Transition project teams from decentralised testing models to a structured centralised testing approach. Benchmark industry best practices to uplift organisation-wide testing maturity.

Required Skills & Experience

Strong experience (10+ years) in

software testing

, QA leadership, or Quality Engineering. Prior experience setting up or managing a centralised testing function is highly preferred. Deep understanding of testing methodologies: functional, automation, performance, UAT, regression, API testing, non-functional testing. Strong leadership background managing medium to large QA teams. Experience working in complex technology environments (e.g., digital banking, enterprise systems, cloud, core applications). Hands-on experience with testing tools such as Selenium, JMeter, Postman, TestRail, JIRA, CI/CD test pipelines, etc. Excellent analytical, problem-solving and risk assessment skills. Strong communication and stakeholder management abilities. Bachelor's degree in IT, Computer Science, Engineering or related field. Certifications such as

ISTQB, CSTE, Agile, Scrum

are an advantage.

Key Performance Indicators

Reduction in production defects and improved system resiliency. Improved test coverage, traceability and quality reporting. Increased automation adoption and regression testing efficiency. Standardisation of testing practices across all domains. Effective resource utilisation across projects. On-time readiness and quality sign-off for major releases. Testing governance compliance across the organisation.

Why Join Us?

Opportunity to build and own a centralised testing organisation from the ground up. High-impact leadership role driving quality across all technology delivery teams. Work in an enterprise environment with diverse, large-scale projects. Shape the organisation's long-term software quality and resiliency standards.
Job Types: Full-time, Permanent

Pay: RM10,000.00 - RM50,000.00 per month

Benefits:

Additional leave Flexible schedule Health insurance Maternity leave Opportunities for promotion Parental leave Professional development
Application Question(s):

citizen of Malaysia working or worked as Head, Central Test Facility Having Banking domain experience
Work Location: In person