Job Description

Job Title: Head, Digitalisation & Automation

Location:

Kuala Lumpur

Employment Type:

Permanent

Domain:

Digital Banking / Technology Transformation

About the Role

We are seeking an experienced

Head of Digitalisation & Automation

to lead enterprise-level digital transformation initiatives within the Digital Enablement function. This role drives end-to-end automation, process digitalisation, faster delivery cycles, and enhanced operational efficiencies across the organisation.

You will lead a team of 10 developers and oversee the delivery of up to

70 applications or reusable components annually

, contributing directly to faster time-to-market, improved NPS, and measurable productivity gains.

Key Responsibilities1. Leadership & Strategy

Translate organisational strategies into actionable digitalisation & automation roadmaps. Develop execution plans to achieve business, sector, and departmental objectives. Build, coach and mentor a high-performing technical team. Provide regular reporting on technical performance, productivity and delivery. Maintain technical protocols, standards and quality benchmarks for the platform.

2. Platform & Adoption

Craft architecture strategy and lead implementation of complex software solutions. Define platform roadmaps for RPA and Low-Code technologies. Ensure solution architecture meets performance, scalability, security & stability standards. Stay updated with emerging technologies & platform enhancements.

3. Solution Delivery

Oversee design, development, code reviews, and technical issue resolution. Manage CI/CD implementation and deployment pipelines. Ensure individual and team delivery targets (7 MVPs per developer per year) are achieved. Ensure smooth transition to operations for support readiness.

4. Platform Operations

Oversee platform maintenance, upgrades, patches, DR readiness and environment management. Ensure stability, uptime and performance for RPA & Low Code platforms. Manage licenses, asset updates, scalability and operational performance. Ensure compliance with IT security, audit, incident, problem & change management standards. Lead incident resolution (L1-L3 support) and root-cause analysis.

5. Collaboration

Work closely with cross-functional stakeholders to define requirements and deliver solutions. Provide technical guidance, documentation and knowledge sharing. Support regional countries in solution delivery and operations.

Required Skills & Experience

Minimum 8 years of experience

with:

OutSystems

(Architect certification advantageous) and/or

UiPath

Architectural styles, APIs Front-end: HTML, CSS, JavaScript, ReactJS, AngularJS, React Native Back-end: NodeJS, Java, Spring Boot Databases: MySQL, Oracle, MongoDB Security practices: authentication, authorization, data validation, DDoS, SQL Injection OutSystems Architecture Dashboard Experience leading a team of

5-10 developers

. Strong analytical, problem-solving and debugging skills. Ability to thrive in a fast-paced, agile environment. Knowledge of digital banking processes is an added advantage. Bachelor's or Master's degree in IT, Computer Science or related field.

Key KPIs

Delivery of 70+ components/apps annually SLA adherence for critical digital services Budget & cost optimisation Productivity uplift (3.5x delivery speed target) 10% year-on-year improvement in efficiency/NPS Team performance & capability enhancement Roadmap execution and platform stability Regional platform enablement and support

Why Join Us?

Lead digitalisation at enterprise scale Drive major RPA/Low Code transformations High visibility and cross-regional impact Opportunity to architect large-scale digital platforms
Job Types: Full-time, Permanent

Pay: RM10,000.00 - RM50,000.00 per month

Benefits:

Additional leave Flexible schedule Health insurance Maternity leave Opportunities for promotion Parental leave Professional development Work from home
Application Question(s):

Worked or working as Head, Digitalisation & Automation Citizen of Malaysia
Location:

Kuala Lumpur (Preferred)
Work Location: In person