Job Description

Role Responsibilities

Responsible and accountable for overall client growth strategy for International Banking business supporting the segment P&L growth, with a view to meet and/or exceed industry benchmarks

Strategy

• Responsible for the formulation of the bank\'s strategic and business development plans for the International Banking business and subsequently implement the approved strategy/ plan to facilitate business and the achievement of related short- and long-term business goals in the most effective and efficient manner.
• Responsible for expanding the Bank\'s reach in foreign markets through the introduction of traditional and innovative customer-focused and industry-focused products and solutions backed by seamless customer service, with the ultimate objective of creating long-term relationships with International Banking customers.
• Responsible for managing the development and subsequent implementation of International Banking leading practices across all activities/ operations comprising International Banking to promote efficiency in work processes, ultimately resulting in increased customer satisfaction.
• Ensure provision of value-added International Banking products to the existing/ potential retail clientele and constantly meeting/ exceeding their service expectations.
• Oversee the roll-out of International Banking products and services by the respective International Banking functions to ensure achievement of pre-set targets/ objectives, including but not limited to business growth and expansion plans.

Business

• Responsible for driving the growth and success of the International banking division, delivering exceptional financial solutions to clients.
• Identify opportunities for structural cost transformation, improvement of business performance and other organizational goals, such as organizational effectiveness, process improvements, rationalization, and digitization
• Lead and support the development of long and short-term strategic initiatives to plan, inform and provide recommendations to optimize performance in terms of costs, revenue, quality, etc.
• Design, lead and oversee research and data analysis for International Banking initiatives to continuously identify opportunities and support in developing recommendations and solutions to drive efficiencies and optimize operations
• Develop and apply analytical approaches to business opportunities, challenges, and recommendations (including benchmark analysis and comparison, data analysis, cost rationalization, etc.) to support strategic initiatives in International Banking

Processes

• Cultivate and ideal people culture that aligns to Bank\xe2\x80\x99s strategy and values
• Owner of segment and sales processes and practices, responsible for approval & sales error rates, TAT etc
• Migrate and promote best practices across entire organization.
• Being measured against overall customer satisfaction scoring, at the same time ensure that the monitoring process is clearly defined.
• Manage sales and service operations efficiency & efficacy.

People & Talent

• Energize the sales channel to deliver the best result
• Implement effective HR standards and strategies, manage succession plan, retain key talent, and ensure constant discipline in performance management.
• Engage Training to address training needs, implement training roadmaps
• Ensure sales channel\xe2\x80\x99s discipline in HR & training related matters

Risk Management

• Develop, rollout, maintain and where applicable, recommend procedures and controls that meet / strengthen the requirements of Group and local policies and standards.
• Ensure sales teams are 100% compliance with rules and regulations, ensure adherence to operational risk controls and procedures in day-to-day management
• Build adequate TCF processes in to prevent mis-selling, misrepresentation, fraud and adhere to customer data confidentiality principles.
• Ensure effective management is in place for money laundering prevention in line with Group and local policies and standards, based on guidance from CFCC. Ensure appropriate communication with staff for adherence to money laundering prevention guidelines.
• To ensure good ratings in internal / external audits, governance, compliance, GIA reviews

Governance

• Ensure all sales staffs are well trained on conduct related matters.
• Put in place robust controls to monitor sales force behaviour and identify conduct issues proactively.
• Ensure compensation scheme drive appropriate behaviour balancing sales and conduct

Regulatory & Business Conduct

• Display exemplary conduct and live by the

. * Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

• Lead the Malaysia CPBB International Banking and Employee Banking to achieve the outcomes set out in the Bank\xe2\x80\x99s Conduct Principles
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

\xc2\xa7 Country Product & Segment Heads; Country Channel Heads

\xc2\xa7 Group International Banking Team

\xc2\xa7 Group Affluent Team

\xc2\xa7 Respective Internal Banking Lead from International Banking Hubs (Singapore, UAE, India, HK, China, Jersey)

Other Responsibilities

• Country International Banking and Employee Banking performance
• Customer experience performance (NPS or Complaints / CSS / Other customer experience related KPIs)
• Conduct and control via control test score and blended audit rating.
• People management through retaining of talents and key training arrangement.
• Invest and innovate via Ops losses and ratio of meeting NSR / KPIs.
• Responsible for the execution of accountable executive responsibilities and general governance oversight of the under listed subsidiary/ies in line with the Group\xe2\x80\x99s policies and risk frameworks.

Qualifications

Training, licenses, memberships and certifications

• MBA and/or business/finance designation preferred
• 6+ years of experience in banking, financial services industry and/or management consulting
• Strong business acumen and organizational skills
• Strong strategic thinking and problem-solving skills
• Strong knowledge in financial analysis, FP&A / corporate finance experience is an asset
• Strong communication and presentation skills
• Ability to build complex dynamic financial models
• Proven experience in data management and visualization tools is preferred (VBA, SQL, PowerBI)
• Proven experience managing resources
• Ability to deliver results in a fast-paced, challenging, and dynamic business environment
• Project management experience
• Ability to work in a flexible office environment
• Spanish fluency is preferred

Our Ideal Candidate

• Leadership in strategy
• Project leadership and management
• Strategy articulation and execution
• Relationship building & influencing
• Team leadership

About Standard Chartered

We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:

Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations

Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum

Flexible working options based around home and office locations, with flexible working patterns

Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning

Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website

Standard Chartered