Job Description

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1. Monitor overall daily, weekly, & monthly operations to ensure all the services achieve the standard.

2. Buyback Operations

Assist customers with buyback transactions, ensuring the process is seamless and efficient. Provide customers with accurate pricing and information on buyback items. Process buyback orders, ensuring all relevant documentation is completed and entered into system.

3. Customer Service:

Answer incoming phone calls and respond to customer inquiries in a professional and timely manner. Engage with customers in person, ensuring they have a positive experience during buyback transactions and other services. Handle live chat inquiries, assisting customers with product availability, buyback questions, and other operational queries.

4. Clerical & Administrative Support:

Perform general clerical tasks, including filling, data entry, and maintaining accurate records for daily operations. Prepare reports and assist in the organization of branch documents and invenory.

5. Stock Collection & Inventory Management:

Manage the collection of stock items from various sources, ensuring the branch has adequate inventory levels. Perform regular stock checks and assist in maintaining an accurate inventory.

6. Live Content Creation:

Assist with creating engaging live content (e.g., live streams, product demos) to promote buyback operations and available inventory.

7. Ticket Handling:

Address and manage customer service tickets, ensuring issues are resolved in a timely and efficient manner. Keep track of open tickets, providing regular updates to customers and management.

8. General Branch Support:

Provide day-to-day operational support to branch staff and management. Maintain a clean and organized branch environment, ensuring it is welcoming for customers.

Job Requirements:

Possess at least a Bachelor Degree in Business Admin, Management or other related field. Aggressive and sales driven. Possess good communication skill in English & Malays. Self-motivated; exhibits strong self-management and sense of urgency. Good presentation and public speaking skills Other tasks or job assignments include but not limited to day-to-day administration, coordination, and service support assigned by superior based on business need.

Fresh Graduate are encouraged to apply

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Job Type: Permanent

Benefits:

Maternity leave Opportunities for promotion Parental leave Professional development
Application Question(s):

Are you able to receive training at Tawau branch first before the outlet opening on Dec 2025?
Education:

Bachelor's (Preferred)
Experience:

Branch Manager: 1 year (Preferred)
Work Location: In person