Job Description

We are seeking a dynamic and strategic leader to join our multinational Financial Services company. This critical role will involve setting up and managing global back-office processing operations to ensure efficiency, compliance, and exceptional service delivery. The ideal candidate will drive process transformation, establish robust service level agreements (SLAs) and lead a high-performing team to support our Global Business objectives.
Job Summary:
Key Responsibilities:
Leadership and Strategy:

• Develop and execute a global operations strategy aligned with the Company's Overall Business objectives.

• Lead the establishment of Malaysia as a back-office processing hub, ensuring scalability, efficiency and seamless integration across markets.

• Identify opportunities for process improvement, automation and innovation.

Operational Excellence:

• Design, implement and optimize workflows. Policies and procedures for global service delivery.

• Ensure adherence to SLAs, regulatory requirements and risk management frameworks.

• Oversee the implementation of technology solutions to enhance operational efficiency and reporting.

Team Management and Development:

• Build and manage a global team of operational experts, fostering a culture of collaboration, accountability and continuous improvement.

• Provide leadership, mentorship and training to drive professional growth within the team.

• Performance Monitoring and Reporting:

• Monitor and analyze key performance metrics to ensure consistent achievement of operational goals.

• Present regular updates to senior leadership on operational performance and improvement initiatives.

Stakeholder Collaboration:

• Partner with internal stakeholders, including compliance, technology, and business development teams, to ensure alignment on operational priorities.

• Serve as the primary point of contact for external service providers and key clients.

Qualifications:

• Bachelor's Degree in Business Administration / Finance or a related field (MBA preferred).

• 7+years of experience in global operations, shared services, or back-office management within the financial services industry.

• Proven track record of leading large-scale transformation initiatives and managing cross-functional teams.

• Strong knowledge of regulatory compliance, risk management, and operational best practices in a global context.

• Exceptional communication, negotiation, and problem-solving skills.

• Proficiency in leveraging technology for process automation and performance improvement.

Why Join Us?
Opportunity to lead a transformative role in a globally recognized financial services company.
Work with a diverse, high-caliber team across international markets.
Competitive salary, benefits, and career development opportunities.
A chance to make a meaningful impact on operational excellence and client satisfaction.

Skills Required