Job Description

Role Responsibilities

Job Summary*

Strategy

• To execute and deliver towards the growth of Business Banking in line with Group\xe2\x80\x99s strategies

Business

General

• Lead the Client Service Management Team to ensure processes and transactions are in accordance with policies and standard.
• Lead, motivate, coach and develop Client Service Team and Account Service and Monitoring Manager.
• End to end ownership to ensure process adherence and to drive simplification, standardization & optimization of processes impacting the whole Business Banking segment.
• Monitor and drive initiatives to improve onboarding and key process turnaround times (TAT) as well as initiatives that improve business efficiency and client experience.
• Interface with utility partners such as Group Technology & Operations (including teams such as Trade Operations) and CRC to ensure seamless support for the Business Banking segment
• Drive infrastructure integration for the segment in line with Group roadmap
• System and process training for the segment
• Manage and monitor risk mitigant with OR

Account Management & Portfolio Quality

• Ensure general portfolio hygiene of client data from a quality control perspective i.e. correct client tagging, segment classification etc in SCI, WorkBench, EBBS
• Attend EAR/ASTAR Review meetings as appropriate and participate in relevant business meetings, forums or committees as required.
• Provide support on other projects as assigned under the business initiatives

Processes

• Drive continuous improvement of the operational efficiency and effectiveness of processes to increase the consistency of systems and processes.
• Support the framework for effective management of operational risks across the Business and compliance with applicable internal policies, and external laws and regulations at a global level.
• Support the execution of Business strategy in a safe and well-controlled manner and on an end-to-end basis \xe2\x80\x93 incorporating infrastructure requirements and ensuring that they are fit-for-growth.
• This role encompasses the processes under the ORF namely; Credit and Credit Monitoring, Offshore Booking, Onboarding and Account Management, ACBS and Lending processes.

People and Talent

Responsible for driving appropriate culture and values within the team. Setting appropriate tone and expectations for the team, working in collaboration with risk and control partners across all functions to effectively embed a strong culture of risk awareness and good conduct for business.

Risk Management

• Be proxactive in ensuring compliance with Bank policies and procedures and lead preparation of client files for audit purposes

Governance

• Ensure adherence with the relevant policies and processes, including

• Anti-Money laundering (AML) and all applicable money laundering prevention procedures
• Client Due Diligence & Related Periodic Reviews
• Client Suitability Standards
• Treating Customers Fairly
• Approval & review of Credit Applications
• Maintain Documentary standards
• Data Confidentiality
• Cross-Border Policy
• Sanctions
• Environmental and Social Risk Management (ESRM)
• Anti-Bribery and Corruption (ABC)
• Gift and Entertainment

• Embed the Group\xe2\x80\x99s values and code of conduct to ensure adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees form part of the culture
• Engage with all audit report findings and ensure feedback is acted upon
• Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.
• Responsible for delivering \xe2\x80\x98effective governance\xe2\x80\x99; capability to challenge fellow executives effectively; and willingness to work with any local regulators in an open and cooperative manner.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group\xe2\x80\x99s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Ensure compliance to the Group Sanctions Procedures
• Ensure adherence to all the local regulations (i.e., Bank Negara Malaysia), guidelines

Key stakeholders*

Internal

Credit, CRC, ITO, RB OPS, CLM, Branch, CCC Operational Risk, GIA, Legal, Compliance

External

Clients, Lawyers, Auditors

Other Responsibilities*

Embed Here for good and Group\xe2\x80\x99s brand and values in Malaysia, CPBB, Business Banking Trade and Working Capital Team; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats)

*

Training, licenses, memberships and certifications

• Candidate should have a Degree in Business, Finance, Accounting or any relevant background
• At least 10 years related working experience. (Commercial Banking / Business Banking / Trade Operations etc). Preferably in regulatory compliance / First line of Defence Risk & Control role or an internal audit role in a financial institution.
• Having prior work experience in dealing with fraud related matters, operational risk concepts & risk management principles and controls
• Deep understanding of business banking business processes and practices.
• Independent and self-motivated
• Good interpersonal and communication skills

ROLE SPECIFIC TECHNICAL SKILLS AND COMPETENCIES AND PROFICIENCY LEVELS*

• Technical Competency Name: Proficiency Levels
• Discretional Lending Knowledge Advanced
• CASA Products and Processes Core
• CDD Process Knowledge Core
• Risk Management Principles and Controls Core

About Standard Chartered

We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
• Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

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