Job Description

JP Caliber is a Malaysian incorporated organization establish organization which has won investors who support the growth of Malaysian companies towards building talent pipeline of opportunities and supporting our establish clients with Technology infrastructure . JP Caliber is specialized in Tech and Digital, Finance and Functional Support roles.At JP Caliber we understand that the only way to stay ahead of your competitors and the importance of building a fantastic culture of an organization is build upon hiring the right talent. Our consultant help bridge the right talent , provide HR solutions and also career counseling . Our team is highly experience individuals who is definitely passionate in providing HR Solutions as they have many year of experience . Our customer satisfaction is top priority as we build a brand of excellence.The RoleJob descriptionThe knowledge management support analyst is accountable to provide support to the knowledge management team & organization to ensure success to knowledge management strategies.Knowledge management1. Support the development, implementation & operations of knowledge management strategy & framework2. Facilitate dissemination of knowledge & learning products through platforms, trainings/workshops, induction programmes, etc3. Support technical exchanges & coordination with knowledge management team & knowledge contributors4. Develop reports, updates & relevant statistics as part of pulse check on knowledge management performance tracking5. Collaborating with knowledge custodian, i.e. Jira, Confluence, etc, to ensure availability of knowledge management tooling6. Together with content specialist, to provide support to knowledge community users & design the best fit knowledge adoption initiatives7. Provide support for additional tasks assigned by the head of knowledge managementKnowledge management maintenance & operations- Create preventive, monitoring & recovery policies & procedures- Constantly ensure availability of knowledge centre- Continuously review & improve maintenance & operations performanceImplementation of knowledge management- Understand & translate roadmap into workable items- Execute the work items until completion- Identify risks & issues & resolve themAdoption of knowledge management- Design & implement trainings/workshops to increase adoption- Track knowledge adoption & iteratively improveKnowledge management reporting- Develop & submit reports for continuous traction- Improve reporting/data presentation to ensure performance tracking has clarityExperience required1. Experienced in implementing knowledge management frameworks covering but not limited to people, process, technology, content, policies, etc2. Familiar witha. technology operations process from prevention, monitoring to recoveryb. agile & waterfall deliveries for application & infrastructurec. business to IT processes related to knowledge managementd. search engine & social media3. Experienced in measuring effectiveness & efficiencies of knowledge & continuously improve to increase these measurementsWork landscape:1. Building, maintaining & improve knowledge management especially in group technology landscape2. Knowledge management may also be extended to overall group levelIdeal ProfileRequirements1. Degree in related computer science principles2. 10 years\xe2\x80\x99 experience in knowledge management and 5 years\' hands on experience in Confluence, Jira, Sharepoint, chatsa. Familiar with knowledge management tools, content management systems & databasesb. Ability to categorise, tag & structure information effectively3. Good knowledge processes4. Critical thinking & able to resolve problems creatively5. Proficient in using Jira & Confluence6. Strong interpersonal & collaborative skills as well as highly effective communication skills7. Organised, detail oriented & thorough8. Strong desire to help improve processes & mentor others

• Knowledge / certification in ITIL is advantageous

• Excellent career development opportunities
• Leadership Role
• Work within a company with a solid track record of success

JP Caliber