Job Description

Background:

As part of the development of Bridgenet Services (BNS) we are seeking to recuit a head of logistics operations for our 4PL and 3PL activities based in Malaysia. Responsible for managaging a team of logistics operators and analysts in both operations and procurement domains. Supporting team development as well as regional customer and freight forwarder engagements and communications. As a senior member of both BNS operations and BDP global EPI Centres you will be part of shaping both our regional development of 4PL products as well as future opportunities.

Responsibilities:

Structure, support and operate the team in charge of our operations and their daily activities Define and implement control tower strategy and governance framework. Establish and maintain standard operating procedures. Lead cross-functional incident response and escalation protocols ? Drive continuous improvement initiatives across regional operations Pro-actively lead regular communications with customers and partners (Freight Forwarders, Customs Brokers, Truckers, etc.) Seeking opportunities of efficiencies and value creations for our customers. Work across the BNS organisation to support the growth of operations, support service level development and ensure operations are delivered consistent with KPIs. Develop an analytics-first operations team to deliver high standards in terms of analytics and efficient operations. Manage customer implementations from customer engagement and requirement definition all the way to steady state operations. Engage with enterprise and customer stakeholders in the delivery of strategic priorities and the promotion of innovation within the company / wider environment. Act as a SME to support customer engagements, demonstrations, and training as part of commercial development within the Asia region Work in collaboration with digital and data teams to ensure new products and capabilities are developed to support any operations or efficiency needs. Ensure talent development and training in line with corporate policies.

Experiences/Knowledge

Proven freight forwarding knowledge and experiences Ability to engage with customers on key priorities to support their needs Driving force of value creation and operational efficiency Influencing skills with the ability to understand different perspectives, look for opportunities to support and build relationships Deep understanding of how to lead and develop teams to support the delivery of customer objectives and improve on a daily basis Experience in LEAN service delivery with experience in leading employee engagement lead continuous improvement activities Strong project management capabilities with the ability to manage large complex cross-organizational projects, from concept to final delivery Can do attitude with focus on how to deliver change and transformation, looking across the portfolio for opportunities to add value A customer-oriented approach with the desire to engage with customers, develop relationships and convince new customers of the value of BNS services Strong communication skills in all mediums including presentation and engagement skills Collaborative mindset, open to feedback
Job Type: Full-time

Pay: RM9,000.00 - RM10,000.00 per month

Education:

Bachelor's (Preferred)
Work Location: In person