Job Description

JOB SUMMARY:

The Head of Operations is responsible for the day-to-day operations of the company, including managing and leading the departments: Operations, Marketing, Customer Service, Workforce/Partner Management and Performance Monitoring. Ensuring service quality, financial performance and strategy execution as directed by the Board of Directors to achieve growth targets..

KEY RESPONSIBILITIES:

1. Multi-Department Management & Coordination

Supervise the entire operations of the company and related departments Close coordination between Marketing - Ops - CS - Workforce to ensure overall efficiency Optimize costs, productivity and service quality in each stage

2. KPI Tracking & Operational Efficiency Optimization

Establish, monitor, and evaluate daily/weekly/monthly KPIs for each function. Control service quality, including completion rate, ratings, and response time. Analyze operational data and implement timely improvement actions. Ensure cost efficiency and optimal utilization of resources.

3. Strategy Execution & Project Management

Transforming Management direction into clear action plans Monitor progress, ensure business goals and service quality Proactively propose innovative solutions to create sustainable growth

REQUIRED QUALIFICATIONS:

Bachelor's degree in Operations Management, Business Administration, or a related field. 3-5 years of experience in operations management (preferably in service or tech/app-based industries). Strong team leadership skills with proven ability in KPI monitoring and performance management. Data-driven mindset with strong problem-solving capabilities. Good communication skills in English; Malaysia.

SKILLS AND COMPETENCIES:

Operational Management:

Strong understanding of, service quality control, and daily operational efficiency

KPI & Data Management:

Ability to track, analyze metrics, and make data-driven decisions

Leadership & People Management:

Clear task delegation, coaching, and performance evaluation

Communication & Cross-functional Collaboration:

Align objectives and ensure smooth operational coordination

Problem-solving & Risk Management:

Quick response to service issues with continuous improvement initiatives

Organization & Discipline:

Effective time management with strong commitment to goals and deadlines
Job Type: Full-time

Pay: RM8,000.00 - RM10,000.00 per month