Job Description

• Oversee end-to-end outlet performance, ensuring consistent service quality, operational efficiency, and customer satisfaction. The role also drives profitability, team development, and new store expansion across the business.

• Lead overall outlet operations with 8+ years of F&B retail experience, ensuring consistent delivery of excellent customer service and operational standards.
• Develop and implement systems that elevate customer satisfaction, service speed, and hygiene across all outlets.
• Oversee food preparation processes to ensure strict adherence to SOPs, quality, and consistency.
• Build and manage a high-performing team by recruiting, training, and developing managers, area managers, and outlet crew.
• Establish a structured training academy, ongoing development programs, and performance-based incentive frameworks.
• Manage full P&L responsibility, driving revenue through service excellence, local store marketing, and cost optimisation.
• Reduce overheads by optimising labour planning, improving logistics efficiency, and minimising wastage.
• Lead expansion initiatives, including the operational roll-out of new outlets and Joint Ventures (e.g., Drive-Thru and new store formats).

Lead large-scale operational strategies with full autonomy to shape the companyFast-growing brand with strong financial backing and exciting expansion plans

• 8+ years of experience in F&B retail operations, overseeing multi-outlet or multi-region portfolios.
• Proven ability to develop and implement operational systems that enhance customer experience and service quality.
• Strong leadership skills with experience hiring, training, and developing large teams, including managers and area managers.
• Hands-on experience managing P&L, improving profitability, and optimising labour, logistics, and waste.
• A track record of driving store growth, launching new outlets, and improving operational processes.
• Excellent communication, problem-solving, and stakeholder management skills in a fast-paced environment.

Our client is a rapidly expanding F&B retail brand known for its strong local presence, innovative store formats, and commitment to delivering high-quality dining experiences. With an ambitious expansion roadmap, they offer a dynamic and fast-paced environment backed by a dedicated leadership team.

• Attractive salary package with performance incentives.
• Opportunity to lead large-scale expansion projects and influence company-wide strategy.
• A fast-growing environment that supports innovation, autonomy, and leadership impact.
• Strong long-term career progression within a rapidly scaling F&B brand.

Skills Required