Job Description

• In charge of all aspects of daily club operations to maintain exceptional service and outstanding experience for guests and members.

• Ensure seamless daily operations by oversee and collaborate the Front of House departments which include Golf & Sports, Banquet Services, Food & Beverage, Housekeeping, Member Relations, Facilities, HSSE and others.

• Improve the customer experience by monitoring employee performance, conducting regular evaluations, and implementing customer service strategies.

• Responsible to address and resolve promptly to complaints and queries from members and customers.

• Ensure high level of satisfaction and engagement by managing member relationships.

• Develop effective corrective actions based on guest feedback.

• Provide excellent guest service, foster positive relationships with our guests, and lead by example in the provision of hospitality.

• Provide recommendations for improvements and implement necessary changes based on an evaluation of current operational strategies and efficiencies.

• Maintain high-quality standards by regularly inspecting club assets, facilities, and equipment.

• Responsible to oversee financial management that include financial planning, budgeting to ensure fiscal sustainability and responsibility.

• Promote environmental responsibility within the club by developing and implementing sustainability initiatives.

• Ensure compliance with relevant laws and regulations by monitoring and train foreign workers.

• Maintain compliance with health and safety regulations and licensing requirements.

• Maximize productivity and efficiency by organizing and assigning responsibilities to staff.

• Provide insight and updates on club operations at all operational board meetings.

• Ensure club operations compliance with all company policies, standards and regulatory requirements.

• Performing additional related duties as required.

• Bachelor\xe2\x80\x99s degree in Business Administration, Hospitality Management, Sports Management, or a related field.

• Minimum of 10 years of experience in operations management, preferably within the hospitality, sports, or recreation industry.

• Proven experience in a golf club or similar setting would be advantageous.

• Strong time management, leadership and team management skills to manage and develop a team.

• Ability to handle complaints and resolve conflicts effectively.

• Excellent verbal and written communication skills to communicate with staff, members, customers and external stakeholders.

• Knowledge of golf course maintenance and operations.

• Detail-oriented with strong problem-solving skills.

Agensi Pekerjaan Executive Recruiters Sdn Bhd