Job Description

Responsibilities:

Set goals, develop, and drive strategic and operational plans based on trend analysis and local market knowledge to ensure effective execution Manage the team with integrity, honesty, and knowledge that promotes the culture, values, and mission of GIGI Coffee Oversee operating costs by defined geography to optimize the contributions Optimize geography contributions through the right people, place, and the following processes Drive the engagement, development, and performance of all team members Demonstrate a calm demeanor during tough periods or unusual events and manage smooth transitions thereafter to keep the stores operating to standard and to set positive examples for the store teams Demonstrate ingenuity and creativity in accomplishing goals when resources are limited or unavailable; can execute a plan without relying on a defined process Set clear expectations, delegate and communicate key responsibilities and practice to team members to ensure a smooth flow of operations Constantly review store environment to identify problems, concerns, and opportunities for improvement Monitor and manage store staffing levels Utilize management information tools and analyze financial reports to identify and address trends and issues in store performance Ensure compliance with applicable federal, state, and local laws and regulations Develop risk management framework, service recovery framework, policy, and process and establish financial budgets and plans Develop and maintain business continuity strategies, policies, and guidelines Facilitate the innovation process within the organization and foster business relationships and organizational diversity Manage compliance with food and beverage hygiene policies and procedures Recognize and reinforce individual and team accomplishments by using existing organizational tools and programs as well as by finding new, creative, and effective methods of recognition Utilize and demonstrate effective management principles and practices to create and maintain a successful store team resulting in an environment where partners are valued and respected Produce related reports for management review Performs other related duties/ tasks as assigned by superior/ management

Requirements:

Must possess at least a Degree in Business Management or other related disciplines Minimum 5 years of work experience in the related field with managerial involvement. Excellent presentation, communication, problem solving, interpersonal, and time management skills A valuable team player and able to work independently Possess leadership and decision making skills Willing to work during weekends and public holidays Computer literate with good command of both written and spoken English and Malay Confident, proactive, able to work under pressure and meet tight deadlines Possess own transport and willing to travel
Job Type: Permanent

Work Location: In person