Job Description

Roles and Responsibility
Strategy

• To lead the specialist team and build a sustainable business model across PiB, PsB & BB segments
• Accountable to drive Bancassurance revenue and sales volume targets for Life Insurance

Expanded role - Partnership Management:

• Key contact point with all insurance providers - develop and sustain solid relationship with all insurance providers
• Active role in developing & executing an overall business plan covering all life insurance activities across all segments based on business target in alignment with insurance partners and global strategy

Business

• Planning and execution of activities to maintain sales engagement and momentum
• Development of Insurance Specialists and frontline capabilities on distribution of life insurance solutions - initiate and execute training modules to improve product knowledge, technical capability, sales proficiency, and governance / regulatory compliance
• Leverage on the wide range of bancassurance products to fulfil existing and potential retail clients' insurance needs
• Identify cross selling opportunities.
• Manage and serve retail clients to achieve the assigned revenue target

Expanded role - Partnership Management:

• Active management of relationships with all insurance partners to ensure smooth running of the distribution channel. Matters include sales, processes, services, governance, and complaints
• Lead all engagement with insurance partners - this includes annual joint plan session, quarterly Steering Committee meeting, regularly sales review, product meeting and governance meeting
• Identify life insurance product needs for all customer segments with relevant GMs, product managers and segment managers and develop appropriate product and service propositions / offering with insurance partners
• Keeping abreast of market competition, industry practices and best practices to constantly improve on overall business performance

Processes

• Work closely with the retail stakeholders and Insurance Service Provider (ISP) to ensure sales and service is provided to Retail Banking customers in line with local regulations and Bank standards

People and Talent

• Lead through example and build the appropriate culture and values
• Set and monitor job descriptions and objectives
• Employ, engage and retain high quality people, with succession planning for critical roles.
• Coach direct report, metric reports, and key talents to deliver on individual performance
• Manage team engagement agent of change and a role model for talented managers throughout the Bank
• Engage internal cross functional and partners

Risk Management

• Seek to understand the risk and control environment in the insurance business and drive rectification as required
• Ensure compliance with
• Group's policies, procedures, standards, and codes
• Risk management framework for the insurance business

Governance

• Ensure direct report and activities are compliant with the highest standards of regulatory conduct and compliance practices as defined by internal and external requirements
• Embed the Group's values and code of conduct to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, process, and regulations among direct report form part of the culture

Regulatory & Business conduct

• Display exemplary conduct and live by the Group's Values and Code of Conduct
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct
• Lead the Insurance Specialist team to achieve the outcomes set out in the Bank's Conduct Principles: Fair Outcomes for Clients; Effective Operation of Financial Markets; Financial Crime Prevention; The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters

Key Stakeholders

• Product team
• P&P
• WCP
• Client Relationship (CR)
• Business Banking (BB)
• Employee Banking (EB)
• SBIM
• Segment
• Insurance Service Provider (ISP)

Other Responsibilities

• Embed Here for good and Group's brand and values Malaysia / Wealth Management / Banca
• Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.

Leadership Competencies

• Leadership Level: Please choose the leadership level (e.g., Organisation Leader) after reviewing the Leadership Competencies HRBP Guide
• Spot Opportunities Line Manager
• Solve Problems Line Manager
• Take the Lead Line Manager
• Build Resilience Line Manager
• Collaborate Line Manager
• Communicate Line Manager
• Deliver Sustainably Line Manager
• Achieve Results Line Manager

Our Ideal Candidate

• Must possess at least a bachelor's degree in Business Studies/Banking/Insurance or equivalent with necessary & relevant licenses.
• 10 years working experience in insurance/finance/banking or sales industry.
• Good organizational ability and interpersonal skills to work effectively across functions.
• Good team player, self-motivated and able to work independently.
• Strong negotiation skills and influencing skills to drive sales.
• Good interpersonal relationship skills
• Experience in managing teams

Role Specific Technical Competencies

• Manage Conduct Advanced
• Manage Risk Advanced

About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge, and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial, and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual, and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

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