OKX is a world-leading digital asset trading platform, providing advanced financial services to traders globally by using blockchain technology. OKX provides hundreds of token & futures trading pairs to help traders to optimize their strategy. We are also one of the top digital asset trading platforms by trading volume, serving millions of users in over 100 countries. OKX derivatives remains a top-notch venue globally and has a daily volume of approximately $10 billion and is widely recognized as the golden standard in the industry. We believe the blockchain technology will eliminate barriers to transactions, increase the efficiency of transactions across society, and eventually have a significant impact on the global economy. We strive to make innovative achievements that change the world and never stop to improve on our customer experience.
About the Team:
The Quality Services team is an integral part of the Global Business Service (GBS) Centre, comprising specialized operations experts with extensive experience across diverse industries and sectors. We provide global customer support through various channels, including live chat, emails, tickets, social media, and more. Collaborating closely with key stakeholders such as Marketing, Finance, and Payment Operations, our team ensures the successful launch of global products while effectively managing associated risks for business growth.
About the Opportunity:
We are seeking a highly skilled and experienced professional to join our organization as the Head of Quality Services. In this role, you will be responsible for overseeing and ensuring the delivery of exceptional quality services to our customers. You will lead a high-performing team and drive continuous improvement in quality standards and processes. As the Head of Quality Services, you will play a vital role in maintaining and enhancing customer satisfaction, driving operational efficiency, and fostering a culture of excellence within the team.
Requirements: What We Look For In You:
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