Job Description

RESPONSIBILITIES

Strategy

• Drive, develop and implement the vision, strategy, direction and leadership for full voice communications surveillance coverage across all applicable areas based on the surveillance risk coverage scope.
• Ensure voice communications surveillance strategies are consistent with the vision and strategy for the CFCC function and in support of the Bank\xe2\x80\x99s strategic direction and growth aspirations.
• Continue to optimize the effectiveness of the voice communications surveillance tool and the BAU function.
• Seek automation opportunities to enhance the efficiency of the current process
• Drive, develop and implement new voice communications surveillance tool once approved, to form a cornerstone of the wider integrated surveillance platform and coverage.

Business

• Build and maintain an effective and constructive relationship with all key business and functional stakeholders that is based on trust, capability, and integrity. Provide timely, responsive, and quality guidance to enable the business and functions to achieve their strategic objectives.
• Provide robust challenge to all relevant business stakeholders where activities are outside risk tolerance / appetite, escalate as necessary, until appropriate oversight and ownership is achieved including actions and plans to address any remedial action needed to come back within risk tolerance / appetite.
• Proactively support and challenge the Group\xe2\x80\x99s businesses and functions to exhibit appropriate conduct, comply with regulatory and Compliance requirements and strive to achieve fair outcome for the Group\xe2\x80\x99s clients through the provision of feedback and surveillance findings

Processes

• Establish and maintain effective processes (including training, surveillance execution and support) to ensure that the voice communications surveillance process can effectively identify surveillance risks
• Exercise supervision over the communications surveillance process in GBS KL and the voice communications surveillance process in all Group / GBS locations to ensure in line with Compliance Surveillance AAA Model.
• Evaluate and independently assess the circumstances of all escalations raised by surveillance analysts in GBS KL and ensure all issues and matters are tracked, followed, and reported on, where applicable.
• Lead ad hoc investigations or deep dive into cases, where warranted or requested by management.
• Provide support to the Global Head of Compliance Surveillance as well as the Compliance Surveillance Program Owners and other Process owners.
• Work closely with Platform Development / Change Team on strategic developments, system enhancements and new channels onboarding
• Collaborate with SMEs in various Group / GBS locations to unify and enhance the voice communications surveillance process

People and Talent

• Manage the communications surveillance teams in GBS KL
• Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.
• Ensure continual communication and dialogue with your team, as well as those who are product / business / risk aligned, via 1-1\xe2\x80\x99s and team meetings, such that the team members handling communications surveillance remain challenged.
• Encourage the team to aspire to be Surveillance champions via well-structured goals and plans.
• Assess competency and skill of the team on an ongoing basis to ensure alignment of skill set to the risk management demands of the business.
• Employ, engage and retain high quality people, with succession planning for critical roles.
• Proactively manage underperformance as and when needed.
• Ensure the provision of ongoing training and development of people and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.
• Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.
• Ensure that team operating model meets Organisation design principles of the Group and are adequately resourced within capacity model.
• Responsibility to review team structure/capacity plans

Risk Management

• Be the voice communications surveillance Process Owner under the Group\xe2\x80\x99s Risk Management Framework where Compliance is the second line Risk Owner.
• Effectively and collaboratively identify and escalate compliance surveillance risks.
• Ensure timely assessment of evolving regulatory changes/practices related to voice communications surveillance and associated risks
• Provide SME support in the management of the regulatory relationships for voice communications Surveillance across all jurisdictions where we perform voice communications surveillance by providing SME content on response to queries and attendance at regulatory meetings in relation to voice communications surveillance.
• Effectively collaborate with relevant stakeholders on reviews related to voice communications surveillance, including Assurance, Audit and regulatory exams. Assist and work closely with Shared Investigative Services (SIS) in relation to investigations concerning voice communications Surveillance

Governance

• Within the Group\'s overall Risk Management Framework, establish and maintain appropriate risk-based compliance frameworks for identifying, assessing, managing, monitoring and reporting compliance surveillance risks across all applicable areas of the Bank with respect to voice communications.
• Provide reports to relevant Group and Business risk and control committees and management groups on key compliance surveillance risks and issues related to voice communications surveillance

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group\xe2\x80\x99s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the voice communications surveillance team members to achieve the outcomes set out in the Bank\xe2\x80\x99s Conduct Principles.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• Global Head of Compliance, Financial Markets (Gary Mander)
• Global Head of Compliance, CPBB (TBC)
• Global Head of Compliance, Control Room (Stuart McLerie), where required
• Group Internal Audit
• External Auditors, where required
• External Law Firms and Consultants, where required
• Multiple regulatory authorities that are key regulators of the Group, where required

Other Responsibilities

• Embed \xe2\x80\x98Here for Good\xe2\x80\x99 and Group\xe2\x80\x99s purpose - Driving commerce and prosperity through our unique diversity. Promote a culture of openness, trust and risk awareness, where ethical, legal, regulatory and policy compliant conduct is the norm.

Our Ideal Candidate

• 15 years of relevant work experience in the financial industry, preferably in compliance / surveillance / technology related to collaboration and voice tools for CCIB and CPBB
• 3 to 5 years in leading regional / global voice communications surveillance process with people management responsibilities
• Experience in detection of relevant Market Abuse, Information Barrier and Suitability risks via voice communications surveillance
• Robust process management skills and ability to partner with stakeholders and respective program owners and other process owners.
• Experience in implementing complex voice communications surveillance systems, understand how to manage unstructured data sets and deliver projects of multi-country, multi-product coverage in this context.
• Excellent communication in English (articulation and writing); additional language capabilities in particular Mandarin, Cantonese, Hindi, Bahasa, Korean considered an asset

ROLE SPECIFIC TECHNICAL COMPETENCIES

• Manage Conduct
• Manage Risk
• Manage People
• Compliance Policies and Standards
• Compliance Advisory
• Compliance Review and FCC Assurance
• Surveillance (including Screening and Monitoring)
• Investigations
• Compliance Risk Assessment
• Regulatory Liaison
• Manage Change
• Manage Projects

About Standard Chartered

We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

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