Job Description

WE ARE HIRING FOR MNC!

Job Details:

Position : APAC Customer Care Center Representative (Australia Market)

Company Industry : Medical

Working Hours : Monday - Friday (8 hours/day; to follow NSW timing)

Working Location : The Pinnacle, Persiaran Lagoon, Bandar Sunway, 46150 Petaling Jaya, Selangor

Working Duration: 12 months contract with PERSOLKELLY

Remuneration : Basic RM 3,000 - RM 4,000 (depend on performance & qualification) with statutory contribution + leave entitlement

WHO CAN APPLY?

• Degree in Business, Engineering, Logistics, Operations Management, Operations Research/Management Science, or a related field.
• A minimum of seven years of general business experience; critically including experience in customer service or sales
• Proven expertise in customer service operation
• Experience or deep understanding of the various aspects of Deliver (Warehouse, Transportation, Customer Service,) and Supply Chain excellence standards.
• Understands end-to-end supply chain functions and the critical process and system dependencies between Source, Make, Plan and Deliver functions
• Strong experience/understanding of process design, standards definition and implementation
• Customer centric mindset, track record of delivering customer-focused outcomes
• Manage physical and mental condition well Hours of operation are between 8am and 5.30pm (NZ) and 7.00am-8.30pm (AU) and this role may require a staggered start and finish time to cover these hours.
• Able to start in short notice
• Open only for Malaysian

KEY RESPONSIBILITIES

• Ensuring the day-to-day order management activities are executed flawlessly and timely.
• Works closely with market customer service to measure customer satisfaction relating to ordering process and delivery management.
• Responding to customer queries in a timely and accurate way, via email or phone call which is customer preferred/designated.
• Build sustainable relationships of trust through open and interactive communication.
• Order management inclusive the following, but not limited:
• Processing of orders, consignment fill up, billing and return management
• Product recall handling - collection & replacement
• Generate required report
• Record all the transactions properly in the system/tools and prepare for the audit
• Inquiry management such as price information, delivery status, delivery change, back order communication management etc.

• Actively notify management on the changing needs and recommends process changes to accommodate customer requirements.
• Responds to and resolves complex customer complaints.
• Work with 3PL/4PL to ensure service and order deliver on time to customers and collaborate on specific projects or initiatives to support business growth or process improvements.
• Ensure Customer Service activities are aligned with the total Supply Chain strategies.

Serious applicants can send your updated resume to Ashikin_Malihi@persolkelly.com
- Subject: Job application for APAC Customer Care Center Representative (Australia Market)
- Please also provide your expected salary and notice period

Due to high number of applicants, only qualified candidates will be contacted for interview.
We thank you for your application \xf0\x9f\x98\x8a.

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Reference Number:

Contact Details:

ashikin_malihi@persolkelly.com

Profession:

Procurement and Supply Chain
Others

Company:

PERSOLKELLY Malaysia

Date Posted:

9/03/2024 12:11:00 AM

PersolKelly