Help Desk Analyst Permanent
Petaling Jaya, M10, MY, Malaysia
Job Description
Client preferred the Female candidates for this role
Job Scope
Receiving end user calls Provide first level resolutions Ticket creation/Categorization / Prioritization Ticket escalation to respective Support Group Incident resolution and recovery Ticket Closure
Job Requirement
3 years' experience in 24x7 operations (Candidates earlier worked in international contact/call centres in a voice support process is preferred/must) Troubleshooting skills on desktop and shrink-wrapped applications(MS office, Adobe etc) RMIT knowledge is preferred; however, it's not strictly mandatory. At a minimum, candidates should have a good understanding of IT Service Management (ITSM) tools and be familiar with standard service desk operations. Troubleshooting skills on VPN connectivity, dial up , wireless routers Knowledge on active directory, domain controllers etc Troubleshooting experience using remote control tools Trouble shooting skills and experience in handling Exchange(Outlook)/Lotus Notes environment
Job Type: Permanent
Benefits:
Health insurance Opportunities for promotion Professional development
Work Location: In person
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Job Detail
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Job IdJD1208890
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationPetaling Jaya, M10, MY, Malaysia
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EducationNot mentioned