Job Description

Intalent Consulting Hiring! Full Time Helpdesk Engineer (Mandarin Speaker) in Johor, Earn up to MYR 3,000 - Ricebowl
e.target.src = 'https://files.ajobthing.com/assets/premium-job/premium-default-banner.png'" class="object-contain aspect-companyBanner w-full" data-v-73b57a06>
Helpdesk Engineer (Mandarin Speaker)
Follow
MYR2,000 - MYR3,000 Per Month
,
Fresh Graduates
Fast Response
Be an early applicant!
Posted 4 hours ago o Closing 1 Mar 2026
Be an early applicant!
Share
Save
Apply

Requirements

• Diploma/Certificate in Logistics, IT, or equivalent experience.
• Must be an fluent in Mandarin.
• Familiarity with IT equipment handling and safety procedures.
• Good organizational and record-keeping skills.
• Physically fit for lifting and moving equipment.
• Basic IT knowledge is an advantage.
• Team player with strong coordination skills.

Responsibilities
Responsibilities:

• First-level user support - Helping employees or clients with technical problems (password issues, software errors, hardware not working).
• Multilingual assistance - Communicating with Mandarin-speaking users clearly to solve issues faster.
• Guide users step-by-step - Explaining solutions in simple terms for non-technical people.
• Remote troubleshooting - Using remote desktop or support tools to fix problems without needing to be on-site.
• Ticket management - Recording all issues in a system so they can be tracked and resolved.
• Escalate complex cases - Sending unresolved or high-level problems to senior engineers.
• Maintain knowledge base - Documenting solutions so future cases can be resolved more efficiently.
• Customer satisfaction - Ensuring users feel supported, respected, and confident after resolving issues.

Characteristics & Attitude:

• Organized and good at record-keeping.
• Responsible and punctual.
• Physically fit (for moving equipment).
• Team player with strong coordination skills.

Benefits

• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Additional Benefits

• Training Provided

Skills
Receptionist Duties Communication Skills Customer Service Office Administration Scheduling Appointments Record Keeping Data Entry
Important Information
Never provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report this Job ad.

Skills Required