Job Description

Helpdesk Support EngineerA Helpdesk Support Engineer in charge of providing maintenance, technical assistance and support to clients regarding hardware, system and network infrastrature and various IT-related issue. The primary objective is to ensure seamless operations by troubleshooting problems, offering timely resolutions, and maintaining user satisfaction.Education and Experience Requirement:

• Bachelor\'s Degree in Computer Science/Information Technology, Engineering (Telecommunications) or equivalent

• Proven experience in a technical support role or similar position

• Strong understanding of IT infrastructure, including hardware, software, networks, and operating systems \xe2\x80\xa2 Proficiency in troubleshooting common technical issues

• Excellent communication and interpersonal skills

• Ability to work independently and collaboratively in a fast-paced environment

• Customer-oriented mindset with a focus on delivering high-quality support services \xe2\x80\xa2 Professional certification is a plus

• Minimum 1 year working experience in maintaining and administering relevant hardware

• Respond promptly to user inquiries through various channels such as phone, email, or ticketing system

• Diagnose and resolve technical hardware and software issues, including desktops, laptops, servers, storages, networking devices, backup, etc

• Provide courteous and professional assistance to users, ensuring a positive support experience \xe2\x80\xa2 Clearly communicate technical solutions in user-friendly language to non-technical personnel \xe2\x80\xa2 Follow up with users to ensure issues are resolved satisfactorily and maintain high levels of user satisfaction

• Coordinate with vendors for hardware repairs and warranty support as needed \xe2\x80\xa2 Provide periodical preventive maintenance to customers IT infrastructure to ensure the system and network are in order

• Monday to Friday, 8:30am \xe2\x80\x93 6:00pm

• Weekend and Public Holiday on standby basis

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