Job Description

A Helpdesk Support Engineer in charge of providing maintenance, technical assistance and support to clients regarding hardware, system and network infrastrature and various IT-related issue.The primary objective is to ensure seamless operations by troubleshooting problems, offering timely resolutions, and maintaining user satisfaction.Education and Experience Requirement :

• Bachelor\'s Degree in Computer Science/Information Technology, Engineering (Telecommunications) or equivalent

• Proven experience in a technical support role or similar position

• Strong understanding of IT infrastructure, including hardware, software, networks, and operating systems

• Proficiency in troubleshooting common technical issues

• Excellent communication and interpersonal skills

• Ability to work independently and collaboratively in a fast-paced environment

• Customer-oriented mindset with a focus on delivering high-quality support services

• Professional certification is a plus

• Minimum 1 year working experience in maintaining and administering relevant hardware

Responsibilities :

• Respond promptly to user inquiries through various channels such as phone, email, or ticketing system

• Diagnose and resolve technical hardware and software issues, including desktops, laptops, servers, storages, networking devices, backup, etc

• Provide courteous and professional assistance to users, ensuring a positive support experience

• Clearly communicate technical solutions in user-friendly language to non-technical personnel

• Follow up with users to ensure issues are resolved satisfactorily and maintain high levels of user satisfaction

• Coordinate with vendors for hardware repairs and warranty support as needed

• Provide periodical preventive maintenance to customers IT infrastructure to ensure the system and network are in order Working Hour:

• Monday to Friday, 8:30am - 6:00pm

• Weekend and Public Holiday on standby basis Benefit:

• Allowance and Claims

• On Job Training & Certification

• EPF & SOCSO

• Insurance

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