Helpdesk Support Engineer

Malaysia, Malaysia

Job Description


A Helpdesk Support Engineer in charge of providing maintenance, technical assistance and support to clients regarding hardware, system and network infrastrature and various IT-related issue.The primary objective is to ensure seamless operations by troubleshooting problems, offering timely resolutions, and maintaining user satisfaction.Education and Experience Requirement :

  • Bachelor\'s Degree in Computer Science/Information Technology, Engineering (Telecommunications) or equivalent
  • Proven experience in a technical support role or similar position
  • Strong understanding of IT infrastructure, including hardware, software, networks, and operating systems
  • Proficiency in troubleshooting common technical issues
  • Excellent communication and interpersonal skills
  • Ability to work independently and collaboratively in a fast-paced environment
  • Customer-oriented mindset with a focus on delivering high-quality support services
  • Professional certification is a plus
  • Minimum 1 year working experience in maintaining and administering relevant hardware
Responsibilities :
  • Respond promptly to user inquiries through various channels such as phone, email, or ticketing system
  • Diagnose and resolve technical hardware and software issues, including desktops, laptops, servers, storages, networking devices, backup, etc
  • Provide courteous and professional assistance to users, ensuring a positive support experience
  • Clearly communicate technical solutions in user-friendly language to non-technical personnel
  • Follow up with users to ensure issues are resolved satisfactorily and maintain high levels of user satisfaction
  • Coordinate with vendors for hardware repairs and warranty support as needed
  • Provide periodical preventive maintenance to customers IT infrastructure to ensure the system and network are in order Working Hour:
  • Monday to Friday, 8:30am - 6:00pm
  • Weekend and Public Holiday on standby basis Benefit:
  • Allowance and Claims
  • On Job Training & Certification
  • EPF & SOCSO
  • Insurance
If you encounter difficulties, please for technical assistance.Best viewed with Internet Explorer 8 or higher, Chrome 30 or higher and Firefox 10 or higher

JobBuilder

Beware of fraud agents! do not pay money to get a job

MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.


Related Jobs

Job Detail

  • Job Id
    JD1069089
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Malaysia, Malaysia
  • Education
    Not mentioned